The SERVICOM Office in the Presidency has called on the National Commission for Refugees, Migrants, and Internally Displaced Persons (NCFRMI) to collaborate with relevant stakeholders to become a world-class humanitarian organization that is vibrant, efficient, and effective in protecting, assisting, and delivering sustainable solutions to persons of concern.
Mrs. Nnenna Akajemeli, the National Coordinator/Chief Executive Officer (NC/CEO) of SERVICOM Presidency, made this statement at the inauguration of the Parastatal SERVICOM Unit/Committee (PSU/PSC) of NCFRMI in Abuja on Monday, September 30th, 2024.
Akajemeli emphasized the importance of NCFRMI fostering collaboration among various stakeholders, including migrants, internally displaced persons (IDPs), local communities, non-governmental organizations, civil society, and the private sector.
“The primary purpose of government is to improve the quality of life for every Nigerian citizen,” she said, explaining that NCFRMI was established to coordinate the National Action Plan for the protection and assistance of refugees, asylum seekers, returnees, stateless persons, IDPs, and migrants—referred to as persons of concern to the Commission.
She also highlighted the importance of the Commission’s mandate, which includes facilitating the restoration of communities displaced by ecological factors, eliminating irregular migration, and promoting orderly migration for Nigerians. Additionally, the Commission is tasked with supporting state governments in creating and maintaining an updated register of IDPs.
Mrs. Akajemeli further explained that SERVICOM, an initiative of the Federal Government, was established to promote effective and efficient service delivery across Ministries, Departments, and Agencies (MDAs) in Nigeria, ensuring customer satisfaction and bridging performance-expectation gaps between the government and its citizens.
She outlined SERVICOM’s mandates, which include coordinating MDAs in developing and implementing quality service charters, conducting independent surveys on customer satisfaction, and raising citizens’ expectations for satisfactory services from public institutions.
The National Coordinator commended the NCFRMI’s management for embedding a culture of continuous improvement in delivering quality and timely services.
In his remarks, the Honourable Federal National Commissioner for NCFRMI, Honourable Tijani Aliyu Ahmed, represented by Mallam Bello M. Bello, Director of the Human Resources Management Department, acknowledged the immense challenges faced by displaced populations. He stressed the need for the Commission to remain at its best to address their needs.
“We must not only respond to their immediate needs for shelter, food, and security but also ensure our processes are fair, inclusive, and designed to restore their dignity, in line with the principle of ‘Do No Harm,’” he said.
He added that the inauguration of the SERVICOM Unit is not just a service mechanism but also a clear message that the Commission is committed to serving with excellence. “We will continue to provide assistance with compassion, dedication, and integrity to Nigerian citizens,” he concluded.
