The term might only have been coined as recently as 2017, but AIOps is already hailed as the next big thing. AIOps uses artificial intelligence and machine learning to augment, accelerate, and automate certain IT operations.


“When digital transformation outstrips IT management capabilities, compounded by the complexities of multicloud infrastructures, it becomes difficult for organisations to drive proactive Business outcomes. This is where AIOps becomes incredibly useful,” explains Dave Link, founder and CEO of ScienceLogic. This global leader in AIOps and other hybrid cloud IT management solutions recently announced its expansion to South Africa, where its presence is represented by value-added local distributor Corr-Serve.


Getting MaaD

AIOps is no small undertaking. So how does one even prepare for the journey to AIOps? Step one is instilling Monitoring as a Discipline (MaaD), says Gustav van Vuuren, CTO and co-founder of enterprise intelligence company AppCentrix, which provides customers with monitoring solutions and started building MaaD solutions with ScienceLogic tools a decade ago. “MaaD is a practice designed to help IT professionals escape the short-term, reactive nature of administration often caused by insufficient monitoring, and become more proactive and strategic.


Traditionally, monitoring was an afterthought—a resource that’s only tapped when there’s a problem that needs solving. But as systems complexity continues to grow alongside the expectation that an organisation’s IT department should deliver perfection 24/7—no outages, no application performance problems, no user experience problems—monitoring has become a priority.”


And that’s not the only benefit of MaaD, adds Van Vuuren. “It gives you the ability to turn data points from various monitoring tools into more actionable insights, resulting in a proactive, early-action IT management style. Insights like historical usage and performance metrics can help organisations optimise resources, which streamlines infrastructure performance, costs, and security.”


A MaaD Case Study

AppCentrix recently worked with FNB to implement MaaD at the organisation. “There are so many small considerations when it comes to MaaD, and it can become difficult to see the wood for the trees,” says Caryn Bell, Business Unit CIO at FNB South Africa. “AppCentrix helped us define strategies and methodologies and gave us a road map to follow on this journey towards AIOps, which was critical for a large organisation like ours.”


Van Vuuren breaks this road map down into four steps:

  1. Management: Team leaders have a responsibility to provide a clear mission, vision and objective when instilling MaaD. “FNB has a unique environment with over 60 CIOs, representing more than 70 business units in the organisation. So how does one create a cohesive strategy?”


His tip is to have a clarity workshop. “This allows leaders to sit down together and define what their environment looks like and iron out conflicting needs. Having a clear picture of the entire organisation, different units’ purposes and needs, and all processes and toolsets, will prevent a lot of headaches down the line.”


  1. Assembly: This step looks at onboarding technologies. “You need coverage of the entire estate, old and new, to identify which systems you’re going to depend on. At FNB, this consists of 163 different device classes, actively monitoring 64,000 devices, with stringent security also playing a role. And you need coverage of every aspect of that estate as well as to identify expertise on each.”


Van Vuuren’s advice is to make sure you pass all the prerequisites before you do onboarding processes. “Otherwise, you’ll have to rework some of it, which wastes more time in the end. Spend more time planning and prepping before switching to discovery.”


  1. Adoption: Comprehensive training strategies for engineers will change organisational culture. “When people understand their toolsets and how to use them efficiently, they become proactive instead of being reactive,” says Van Vuuren.


At FNB, this consists of 192 teams representing 3,000 engineers—and that’s only the IT staff. “In this step, it’s essential to create independence early on. Monitoring teams are typically small—in FNB’s case, around ten people. They cannot possibly run data and create reports for 3,000 engineers regularly. So, engineers need to understand how the systems work and can use it to its full advantage, only deferring to monitoring teams in extreme cases.”


  1. Delivery: The final step is to provide insights into the organisation, identify hot spots, contextualise information, and identify tasks that can be automated. “Consistency is key here,” says Van Vuuren. “Define monitoring KPIs and success metrics early on so that you always have benchmarks. Get teams to contribute to this so that they take ownership and can measure themselves and their success values.


“FNB generates around 130 billion metrics per day. At the start of their MaaD journey, this included a benchmark of around 7,500 incidents. Through finetuning systems, they’re down to 2,500 incidents per day. Considering they have around 110 changes per day, that’s a good rate, and it will still come down as finetuning continues.”


It might be worth it, depending on the size of the organisation, to reassess when reaching this point and then repeat these four steps, he adds. “Another option is to rework the road map annually. Either way, it’s important to make MaaD a part of the organisation’s ongoing culture and vision. Organisation-wide buy-in is essential to set you up for long-term success.”

Leave a Comment

Your email address will not be published.

You may also like

Agriculture Business Culture Economy




Federal Government has reiterated its commitment to streamline the existing sorghum varieties in the country to enhance Self-sufficiency, income generation, Food and Nutrition Security amongst others.

The Minister, Federal Ministry of Agriculture and Rural Development, Dr. Mohammad Mahmood Abubakar revealed this while receiving report of the Sorghum Technical Committee, in his office, in Abuja, recently.

He stated that the objective of streamlining the existing sorghum varieties was to find other ways of improving productivity, value addition and quality of sorghum produce, noting that the exercise was crucial as it would enhance farmer’s income, attract more youth to sorghum cultivation, meet national demand as well as contribute to the growth of the Gross Domestic Product.

In his words” This cannot be achieved without the collaborative efforts of all Stakeholders of which farmers, Seed producers, Input providers and international Institutes are part”.

He recalled that the technical committee arose from a sorghum stakeholders meeting on…

Read More
Business Economy

African startups are weathering the funding storm with acquisitions


A new report from Africa’s foremost digital economy consultancy, TechCabal ( Insights has revealed that acquisitions have become more frequent in Africa’s tech ecosystem, showing signs of a maturing market. According to the report, 2021 saw 32 acquisition deals on the continent. At the end of Q3 2022, there were about 43 acquisition deals, signaling a consolidation trend.



After two years of continuous growth in VC investment, funding announcements have hit a plateau. Startups have resorted to cutting costs to extend their runway, and acquisition deals have become necessary for survival, particularly with startups operating in the same market. The number of acquisitions between startups operating in the same market increased from 31% in Q2 to 52% in Q3 2022.


The State of Tech in Africa Report compiled by TechCabal Insights, also found that the average seed ticket size remained stable at $2.5M in…

Read More
Business Economy Society Technology Technology Trends

Multimillion-dollar boost for small business as more African countries join MultiChoice Africa Accelerator Programme


Following the success of the MultiChoice ( Africa Accelerator ( Programme, which secured $16 million (USD) of funding for six emerging businesses last year, the programme has been expanded to eight more countries across Africa.


Many more small businesses in Africa’s technology sector now have the chance to benefit from the 2023 programme, which provides the skills and opportunities needed to attract transformative business funding.

“We’re really excited to be expanding the MultiChoice Africa Accelerator Programme to more African countries,” said Calvo Mawela, MultiChoice Group CEO, announcing the launch. “It’s part of our long-term commitment to growing and multiplying Africa’s technology potential, which is critical to our future growth.”

The MultiChoice Africa Accelerator Programme, which kicked off during Global Entrepreneurship Week,  is aimed at established start-ups and small enterprises in specific technology sectors – healthtech, agritech, fintech, edutech, the circular economy and the creative industries.


Read More
Announcements Business Culture Events Technology Tourism Trends

Spark Africa set to hold the largest tech gathering in Africa; the Africa Technology Expo.



Spark Africa, The African Technology Leader has announced the company’s readiness to host the African Technology Expo, a gathering of tech enthusiasts and stakeholders with the aim of promoting indigenous African talents and innovations.

This was disclosed by the Convener of the event and CEO of Spark Africa, Nnaemeka Clinton, during a Press briefing.

According to him;“Nigeria has over 30 Million People with viable ideas, about 10,000 startups and over 200 of these startups are fintech.

Most tech events in Africa and Nigeria specifically do not solve the issue of helping our unique talents with viable tech ideas translate their ideas to startups.
This isn’t about creating an avenue for motivation and encouraging networking amongst African talents alone, that is good, however, the “working the talk” is by transforming their ideas into startups.
The Africa Technology Expo, the largest tech gathering in Africa is different, this year’s debut edition is aimed at converting over…

Read More
Announcements Business Economy Technology Technology Trends Telecoms




The Nigerian Communications Commission (the Commission), in line with Section 121 of the Nigerian Communications Act 2003 (the Act) has the responsibility to manage and administer Spectrum resources for the communications sector in an efficient and effective manner. This is for the socio-economic benefit of the country.

Accordingly, it is the Commission’s responsibility, as the industry regulator, to ensure that harmonized and standardized Spectrum resources are made available in a timely manner to ensure its optimal utilization. The impact of the Commission’s regulatory activities in this regard is evident in the contribution of ICT, and telecommunications in particular, to the Gross Domestic Product (GDP) of the country.

The Act allows available Spectrum resources to be licensed through different methods. Spectrum licensing via Auction is one of the most transparent methods of assigning Spectrum resources globally. It is important to note that the Commission in response to requests for more Spectrum lots…

Read More
Business Economy News Technology Technology Trends Telecoms

NCC-CSIRT Urges Adoption of Two-Factor Authentication as Somnia Ransomware Targets Telegram Accounts



In response to the discovery of a new attack that compromises victims’ VPN (Virtual Private Network) accounts to compromise messaging app, Telegram, the Nigerian Communications Commission’s Computer Security Incident Response Team (NCC-CSIRT) has advised users to adopt two-factor authentication to protect their Telegram accounts and to not download unknown Advanced IP Scanner Software.
Ukrainian cyber experts discovered the attack, which uses Vidar Malware (Vidar Stealer) to steal Telegram session data, which in the absence of configured two-factor authentication and a passcode, allows unauthorized access to the victim’s telegram account and corporate account or network.

The malware, which exploits unauthorized access to users’ Telegram accounts and corporate accounts to steal data, targets platforms across iOS, Android, Linux, Mac and Windows Operating Systems.

“The Ukrainian CERT alleged that a Somnia Ransomware was created to be used on Telegram that tricks users to download an installer that mimics ‘Advanced IP Scanner’ software, which contains Vidar…

Read More
Business Economy Energy




– Restates Net Zero Carbon Emission By 2060

President Muhammadu Buhari has declared that his administration attracted over $3bn investment in the Oil and Gas Sector at a time of near-zero appetite for investment in fossil energy.

Speaking Tuesday in Bauchi at the Flag-off Ceremony of the Kolmani Integrated Development Project, a fully integrated in-situ development project comprising upstream production, oil refining, power generation and fertilizer, President Buhari said:

“Considering the land locked location and the huge capital requirement, the economics of the project is a challenging proposition. Consequently, from the outset, I instructed NNPC Limited to utilize and leverage their vast asset portfolio across all corridors of its operations to de-risk the project to attract the much-needed investment.

“It is therefore to the credit of this administration that at a time when there is near zero appetite for investment in fossil energy, coupled with the location challenges, we are able to attract…

Read More
Business Culture Economy Technology Technology Trends

uqudo Paves The Way for Digital Identity in Africa


uqudo’s ( CEO, Mohamed Fagiri recently spoke on “Building Global Bridges: How to Access New Markets” at the Africa Tech Festival, the leading tech festival connecting innovators and changemakers across the continent. Mohamed shared his insights on scaling start-ups and building key products that can transform the world.



A digital identity company that is building an “identity layer” that makes customer onboarding safe, efficient and cost-effective in a digital world, uqudo has seen major growth in the past few months. Providing digital identity verification for key fintech players in the EMEA region, uqudo has also partnered with numerous entities in the African region to enhance digital identity in the continent.


The World Bank and Africa Development bank estimate that of the 1.3 billion people in Africa, 50% are smartphone users. With the population projected to increase in the next few decades, smartphone penetration will also see drastic…

Read More