The term might only have been coined as recently as 2017, but AIOps is already hailed as the next big thing. AIOps uses artificial intelligence and machine learning to augment, accelerate, and automate certain IT operations.


“When digital transformation outstrips IT management capabilities, compounded by the complexities of multicloud infrastructures, it becomes difficult for organisations to drive proactive Business outcomes. This is where AIOps becomes incredibly useful,” explains Dave Link, founder and CEO of ScienceLogic. This global leader in AIOps and other hybrid cloud IT management solutions recently announced its expansion to South Africa, where its presence is represented by value-added local distributor Corr-Serve.


Getting MaaD

AIOps is no small undertaking. So how does one even prepare for the journey to AIOps? Step one is instilling Monitoring as a Discipline (MaaD), says Gustav van Vuuren, CTO and co-founder of enterprise intelligence company AppCentrix, which provides customers with monitoring solutions and started building MaaD solutions with ScienceLogic tools a decade ago. “MaaD is a practice designed to help IT professionals escape the short-term, reactive nature of administration often caused by insufficient monitoring, and become more proactive and strategic.


Traditionally, monitoring was an afterthought—a resource that’s only tapped when there’s a problem that needs solving. But as systems complexity continues to grow alongside the expectation that an organisation’s IT department should deliver perfection 24/7—no outages, no application performance problems, no user experience problems—monitoring has become a priority.”


And that’s not the only benefit of MaaD, adds Van Vuuren. “It gives you the ability to turn data points from various monitoring tools into more actionable insights, resulting in a proactive, early-action IT management style. Insights like historical usage and performance metrics can help organisations optimise resources, which streamlines infrastructure performance, costs, and security.”


A MaaD Case Study

AppCentrix recently worked with FNB to implement MaaD at the organisation. “There are so many small considerations when it comes to MaaD, and it can become difficult to see the wood for the trees,” says Caryn Bell, Business Unit CIO at FNB South Africa. “AppCentrix helped us define strategies and methodologies and gave us a road map to follow on this journey towards AIOps, which was critical for a large organisation like ours.”


Van Vuuren breaks this road map down into four steps:

  1. Management: Team leaders have a responsibility to provide a clear mission, vision and objective when instilling MaaD. “FNB has a unique environment with over 60 CIOs, representing more than 70 business units in the organisation. So how does one create a cohesive strategy?”


His tip is to have a clarity workshop. “This allows leaders to sit down together and define what their environment looks like and iron out conflicting needs. Having a clear picture of the entire organisation, different units’ purposes and needs, and all processes and toolsets, will prevent a lot of headaches down the line.”


  1. Assembly: This step looks at onboarding technologies. “You need coverage of the entire estate, old and new, to identify which systems you’re going to depend on. At FNB, this consists of 163 different device classes, actively monitoring 64,000 devices, with stringent security also playing a role. And you need coverage of every aspect of that estate as well as to identify expertise on each.”


Van Vuuren’s advice is to make sure you pass all the prerequisites before you do onboarding processes. “Otherwise, you’ll have to rework some of it, which wastes more time in the end. Spend more time planning and prepping before switching to discovery.”


  1. Adoption: Comprehensive training strategies for engineers will change organisational culture. “When people understand their toolsets and how to use them efficiently, they become proactive instead of being reactive,” says Van Vuuren.


At FNB, this consists of 192 teams representing 3,000 engineers—and that’s only the IT staff. “In this step, it’s essential to create independence early on. Monitoring teams are typically small—in FNB’s case, around ten people. They cannot possibly run data and create reports for 3,000 engineers regularly. So, engineers need to understand how the systems work and can use it to its full advantage, only deferring to monitoring teams in extreme cases.”


  1. Delivery: The final step is to provide insights into the organisation, identify hot spots, contextualise information, and identify tasks that can be automated. “Consistency is key here,” says Van Vuuren. “Define monitoring KPIs and success metrics early on so that you always have benchmarks. Get teams to contribute to this so that they take ownership and can measure themselves and their success values.


“FNB generates around 130 billion metrics per day. At the start of their MaaD journey, this included a benchmark of around 7,500 incidents. Through finetuning systems, they’re down to 2,500 incidents per day. Considering they have around 110 changes per day, that’s a good rate, and it will still come down as finetuning continues.”


It might be worth it, depending on the size of the organisation, to reassess when reaching this point and then repeat these four steps, he adds. “Another option is to rework the road map annually. Either way, it’s important to make MaaD a part of the organisation’s ongoing culture and vision. Organisation-wide buy-in is essential to set you up for long-term success.”

Leave a Comment

Your email address will not be published.

You may also like

Announcements Business Events Investments Software

Ethnos Unveils Aquila, an AI Powered Mobile Application Security Platform, at Zenith Bank Tech Fair 2023


Ethnos, a cybersecurity firm based in Lagos Nigeria, marked a significant milestone at the Tech Fair 2023 organized by Zenith Bank by introducing Aquila, a mobile application scanning and security solution. This strategic move solidifies Ethnos’ position as an innovative cybersecurity firms in the country, showcasing their commitment to advancing cybersecurity through groundbreaking innovation.

The introduction of Aquila was took at the just concluded Tech Fair 2023, where Ethnos captivated technology enthusiasts, stakeholders and spectators with an  impressive display of their world-class mobile application solution.

Peter Ejiofor, the Chief Executive Officer of Ethnos expressed his enthusiasm for the invitation to the fair by Zenith Bank Plc, highlighting the confidence and trust the bank has placed in Ethnos over the years.

Ejiofor stated, “Being part of this event is a testament to the level of confidence Zenith Bank and the organizers have in us. Our longstanding relationship with…

Read More
Announcements Business News

ETHNOS Bolsters Commitment to Corporate Governance with Induction into Society for Corporate Governance Nigeria




In a strategic move to fortify its dedication to organizational credibility and profitability, ETHNOS, a leading cybersecurity entity in Nigeria, proudly announced its induction into the prestigious Society for Corporate Governance Nigeria (SCGN). This milestone reaffirms ETHNOS’ unwavering commitment to precision, integrity, and the highest standards of corporate governance.

The induction ceremony, held recently, witnessed the enthusiastic expression of Mr. Peter Ejiofor, CEO of ETHNOS. Mr. Ejiofor conveyed his elation, stating, “We are thrilled to share that Ethnos has become a proud member of the Society for Corporate Governance Nigeria…This induction mirrors our dedication to upholding excellence, governance, and ethical business practices.”May be an image of 4 people, dais and text that says "bersecurity and d to delivering The company uding Securit' Consultants ner Experience ion, ethics, uring the SE er decar ootprint a ech, Tele nission is any in e cybersı ነነ...
                    <span class= Read More


Creating a successful cloud readiness roadmap



Top tips for seamless cloud migration


African businesses are feeling the economic pinch, and the picture looks much the same the world over as global growth forecasts slow. One of the ways businesses are winning some financial ground, is by moving to the cloud. In its latest Cloud Business Survey, PwC reports 78% of executives surveyed have adopted cloud in most or all parts of their business.


Dirk Ras, Solutions Architect at Dariel Software, says it’s true that moving to the cloud can result in cost savings, but not without some homework first. “The two primary gains businesses can expect by moving to the cloud are having more flexibility and saving on the costs of on-premises infrastructure and maintenance.” Yet, by some estimates, around 30% of cloud spend is wasted. Ras explains: “Companies who don’t perform an in-depth cost analysis prior to moving to the cloud can easily…

Read More

Fintrak Software Presents Webinar on Navigating International Financial Reporting Standards in the African Digital Banking Space




In tandem with the widespread adoption of digital banking and virtual solutions in the African financial sector, Fintrak Software, a leading financial technology (fintech) software developer based in Lagos, Nigeria, is set to host a groundbreaking webinar titled “Managing Financial Reporting: Navigating Global Accounting Standards and Compliance” this December

The webinar aims to shed light on the imperative for financial institutions, especially banks, in Africa to align with the International Financial Reporting Standards (IFRS). IFRS, established by the International Accounting Standards Board (IASB), serves as the global benchmark for transparent and comparable financial reporting across borders.

Fintrak Software has emerged as a pivotal player in this space, offering one of the most internationally recognized software solutions for banks, mortgage houses, and other financial entities. Their IFRS reporting software minimizes human error, ensuring compliance with the stringent standards set by IFRS.

Bimbo Abioye, the Group…

Read More
Business Culture

Imo State Broadcasting Corporation Welcomes New Director General, Ify Onyegbule



Imo State, November 28, 2022 – In a surprise announcement today, His Excellency, Senator Hope Uzodimma, the Governor of Imo State, appointed Ms. Ify Onyegbule as the new Director General of the Imo Broadcasting Corporation. The appointment marks a significant moment in Ms. Onyegbule’s career, catching her off guard as she diligently attended to her responsibilities at another radio station.

Reflecting on the unexpected turn of events, Ms. Onyegbule expressed her astonishment and gratitude for the new opportunity. Following the announcement, social media platforms buzzed with excitement, signaling the magnitude of her new role and increased responsibilities.

Having previously worked in both the civil service and private sector, Ms. Onyegbule acknowledged the transition as a time of unlearning and relearning. Managing a larger team and navigating the complexities of human resources in a public service setting presented a unique set of challenges and learning opportunities.

Over the past year, Ms. Onyegbule has…

Read More
Business Culture Events International Investments Leisure Tourism Travels

Radisson Hotel Group, in partnership with Edo State Government (EDSG), further expands its portfolio in Nigeria with its debut in Benin City, Edo State


Radisson Hotel Group (, in partnership with the Edo State Government, is proud to announce its progressed expansion in Nigeria with the signing of Radisson Hotel Benin City. The 169-room hotel, scheduled to open within the next 12 months is the Group’s 12th hotel in Nigeria and officially marks their debut in Benin City.


The hotel’s array of Scandinavian inspired accommodation will range from contemporary standard rooms to expansive executive suites, including a presidential suite. Creating a social hub for delectable cuisine, the hotel’s gastronomic offering will include a lobby bar and café, an all-day dining restaurant as well as a pool bar and grill. To provide a harmonious stay, guests can also unwind in the hotel’s gym and spa.


With our ongoing commitment to expand in Nigeria, a key market in Africa for our scaled growth and Sub-Saharan Africa’s largest economy, the debut in Benin…

Read More

Tata International expands operations in Nigeria at Lagos Free Zone


Tata International is set to expand operations in Nigeria through a strategic partnership with the Lagos Free Zone (LFZ) ( The agreement was signed in the presence of Anand Sen, Managing Director of Tata International Limited, by Managing Director of Tata Africa Holdings Pty Ltd, Len Brand. This marks a significant milestone in the company’s commitment to the region.


With a rich legacy spanning over four decades, Tata International is a key contributor to the economic landscape of the African continent. In 2006, Tata International established operations in Nigeria and since then has made a significant contribution in the country, upholding the core values of Tata’s business ethics and commitment to corporate social responsibility.

“As a brand synonymous with quality products and ethical business operations in Africa, Tata International is excited to join the Lagos Free Zone. This strategic move reflects our commitment to fuelling growth in…

Read More
Business Culture News

MIRACLE Izuchukwu Emerges as America’s Youngest Licensed Black Female Commercial Pilot



In a remarkable achievement, 24-year-old Nigerian sensation MIRACLE Izuchukwu has officially become America’s youngest licensed black female commercial pilot. Her inspiring journey took off as she transitioned from an airport customer service representative to a distinguished flight attendant, eventually soaring to new heights as a certified pilot.

Embodying the spirit of determination and passion, Izuchukwu expresses, “Flying is freedom. It’s a lifetime opportunity. I finally found a career that I love. Growing up, I had no idea what I wanted to do. I would watch a lot of TED Talks, thinking about a career I would love. Becoming a pilot is a fulfillment. I can do this job all day.”

Izuchukwu’s journey serves as an inspiration for aspiring aviators, particularly young girls. Her mission extends beyond her personal achievements, as she aims to encourage and guide the next generation of black girls aspiring to become pilots. “I want young girls to…

Read More