The National Coordinator/CEO of SERVICOM, Mrs. Nnenna Akajemeli, has urged the management of the Federal Capital Territory Administration (FCTA) to prioritize improvements in service delivery initiatives within FCT schools. This call to action was made during a SERVICOM Induction ceremony organized by the SERVICOM Office of the FCTA, where over eight hundred teachers were appointed as SERVICOM Desk Officers.
Mrs. Akajemeli emphasized the importance of aligning FCT school processes with global best practices in areas such as learning standards, admission procedures, organizational structures, leadership models, teaching methods, and professional development. She underscored the significance of recognizing school staff as crucial components of the education sector, stressing the need to enhance their efficiency and professionalism to meet the expectations of Nigerian citizens.
Highlighting the heightened awareness among citizens regarding their rights to quality services, Mrs. Akajemeli reiterated SERVICOM’s role as the government’s solution to addressing poor public service delivery. She emphasized the necessity for collaboration among internal departments and units within the FCTA to ensure citizen-focused service delivery nationwide.
The SERVICOM committee, comprised of SERVICOM Officers from various technical service departments, was acknowledged for its pivotal role in spearheading service delivery improvements in FCT schools. Mrs. Akajemeli emphasized the committee’s responsibility in monitoring the implementation of service charters and ensuring compliance with relevant guidelines, as well as managing customer relations policies to address stakeholder concerns effectively.
Mrs. Akajemeli called upon FCT management to provide full support to the SERVICOM committee and enhance the capacity of schools to drive service delivery initiatives effectively. She assured SERVICOM Desk Officers of support from the SERVICOM National Office through training and retraining programs to equip them with the necessary knowledge, skills, and attitudes for sustained service improvement.
In his address, Mr. Samuel Atang, representing the Head of Civil Service, highlighted the FCT Administration’s commitment to ensuring effective and efficient service delivery across all schools. He stressed the importance of instilling a culture of excellence and service delivery in FCT schools and urged Desk Officers to embrace this initiative as a cornerstone for service excellence.
The induction ceremony, occurring at a time when the FCT Administration seeks to promote a world-class city with a focus on innovation and quality service delivery, signifies a step forward in enhancing service standards within FCT schools.
