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ZETAWEB BRINGING RESPITE TO ORGANISATIONS WITH ROBUST CONTACT CENTRE SOLUTIONS

As the information and communication technology (ICT) ecosystem is becoming more evolving and competitive in the world, Nigeria inclusive, the need to have robust indigenous players to be in the ICT turf has become imminent and imperative for many countries. In Nigeria, a lot of indigenous IT firms have literary taken the “bull by the horn” in order put the country in the ICT map. These organisations have evolved over time from the nascent IT firms to regional powerhouse they have become as of today. Churning and deploying world-class solutions to Nigerian and regional corporate space. One of these IT firms making tremendous strides in the ecosystem is ZetaWeb Nigeria. Industry watchers have described ZetaWeb Limited impact in the IT space as impressive and worthy of emulation for other IT firms.
Delivering Highest Quality of Service, Premium Speeds, High Levels of Security, Reliability, Unrivalled Customer-focused Support and Cost Effectiveness. ZetaWeb has of today evolved from an internet service provider (ISP) to a 360 degrees ICT firms offering a bouquet of services such as Business Solutions, Contact Centre Solutions, Cloud Services, Bespoke software development and more importantly, IT security and business agility service that ensures continuity.


Speaking of the evolution of ZetaWeb, Chris Obasi, the MD/CEO of ZetaWeb said “Our unique selling point is that we listen to our customers before designing the desired product that meets their specific needs; as we know that the world is evolving and it is no more one product fits all.”


Zeta-Web Nigeria Limited is also bringing to the fore, enhanced solutions around Virtualization and IT Security Solutions for enterprises as well as IT/Cyber Security trainings for IT administrators and regular users that utilise enterprise systems. Aside all these, they are positioning their Cloud infrastructure (both private and public) as well as digital transformation as the best-fit for the Nigerian market.
He added that Zeta-Web Limited is a company set up specifically to bridge the gap between quality solutions and services as well guaranteeing business success. Having started as an ISP about 7 years ago, today the company has diversified to other areas of Information and Communication Technology (ICT) such as Data Centre Services, Data Centre Virtualisation, Network Virtualisation, SDWAN, IT & Cybersecurity trainings, Broadband deployment, Business Solutions, Contact Centres and many more.
Speaking on the need to have ZetaWeb as business partner, Muyiwa Esomojumi, the Manager Marketing and Corporate Communications at Zeta-Web Nigeria Limited opined that “Our mission is to effectively facilitate diverse methods of empowerment and professionally based performance deliverables through product uniqueness that meet our customers’ needs. We are positioned to provide all-inclusive ICT solutions to our diverse customer base. To be the preferred ICT solutions provider creating value for our customers through innovative and reliable enterprise solutions across Africa.”


In a post covid workspace, the need to have robust customer center is one of the critical things that ensures that organisations are competitive. ZetaWeb Limited understand the cost implication of building individual customer centres for various organisation and how these centres distract organisations from focusing on their core service. Having this in mind, ZetaWeb Limited introduced the ZETA CUSTOMER CENTER solution.


With various models of contact centre solutions such as On Premises model which deploy sustainable and unmatched Contact Centre Solution at the facility in line with the organisation’s unique requirements and providing them with the right technical support. They also have the off-site model which is when the contact centre solutions and agents are located outside the clients’ premises and seated at the provider’s site. The company pays for the number of agents and / or & also the channels to be used.


In line with the current realities which is the Cloud. ZetaWeb has Cloud Based Contact Centre Solution. With the Cloud Based Solution, organisations can run their Contact Centre from anywhere in the world with an internet connection. The solution can be deployed rapidly while eliminating the need for complex on-site infrastructure. Giving organization best of both world, there is ZetaWeb Hybrid Contact Centre Solution. This model allows for the provider and client to integrate the on-premise to the cloud-based systems seamlessly thereby enabling client switch between both modules seamlessly. This increases business agility and saves cost. Then finally, they have TeleMarketing Solutions. Telemarketing also known as Telesales is another form of call centre where agents are trained to sell a product, conduct market research or survey through continuous client engagement.


With robust and global acclaimed brands such as Microsoft, Cisco, Kapersky and a host of others as partners, Zeta-Web Nigeria Limited (ZNL) is an ICT firm with significant expertise in crafting and deploying technology solutions in Nigeria and across Africa.


“By leading the market from our customers’ perspective, we provide a balance between Reliable, Fast and Efficient Internet connections with Value-add services on a Cost-Effective platform. Our wide range of services includes VSAT, FiberSat, Wireless (POP), IP & Infrastructure Solutions, Cloud Services, Data Storage and Disaster Recovery amongst others. We use the most advanced technology to design, deploy and manage the services at our clients’ end”,Chris concluded.

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