News

ZETAWEB BRINGING RESPITE TO ORGANISATIONS WITH ROBUST CONTACT CENTRE SOLUTIONS

As the information and communication technology (ICT) ecosystem is becoming more evolving and competitive in the world, Nigeria inclusive, the need to have robust indigenous players to be in the ICT turf has become imminent and imperative for many countries. In Nigeria, a lot of indigenous IT firms have literary taken the “bull by the horn” in order put the country in the ICT map. These organisations have evolved over time from the nascent IT firms to regional powerhouse they have become as of today. Churning and deploying world-class solutions to Nigerian and regional corporate space. One of these IT firms making tremendous strides in the ecosystem is ZetaWeb Nigeria. Industry watchers have described ZetaWeb Limited impact in the IT space as impressive and worthy of emulation for other IT firms.
Delivering Highest Quality of Service, Premium Speeds, High Levels of Security, Reliability, Unrivalled Customer-focused Support and Cost Effectiveness. ZetaWeb has of today evolved from an internet service provider (ISP) to a 360 degrees ICT firms offering a bouquet of services such as Business Solutions, Contact Centre Solutions, Cloud Services, Bespoke software development and more importantly, IT security and business agility service that ensures continuity.


Speaking of the evolution of ZetaWeb, Chris Obasi, the MD/CEO of ZetaWeb said “Our unique selling point is that we listen to our customers before designing the desired product that meets their specific needs; as we know that the world is evolving and it is no more one product fits all.”


Zeta-Web Nigeria Limited is also bringing to the fore, enhanced solutions around Virtualization and IT Security Solutions for enterprises as well as IT/Cyber Security trainings for IT administrators and regular users that utilise enterprise systems. Aside all these, they are positioning their Cloud infrastructure (both private and public) as well as digital transformation as the best-fit for the Nigerian market.
He added that Zeta-Web Limited is a company set up specifically to bridge the gap between quality solutions and services as well guaranteeing business success. Having started as an ISP about 7 years ago, today the company has diversified to other areas of Information and Communication Technology (ICT) such as Data Centre Services, Data Centre Virtualisation, Network Virtualisation, SDWAN, IT & Cybersecurity trainings, Broadband deployment, Business Solutions, Contact Centres and many more.
Speaking on the need to have ZetaWeb as business partner, Muyiwa Esomojumi, the Manager Marketing and Corporate Communications at Zeta-Web Nigeria Limited opined that “Our mission is to effectively facilitate diverse methods of empowerment and professionally based performance deliverables through product uniqueness that meet our customers’ needs. We are positioned to provide all-inclusive ICT solutions to our diverse customer base. To be the preferred ICT solutions provider creating value for our customers through innovative and reliable enterprise solutions across Africa.”


In a post covid workspace, the need to have robust customer center is one of the critical things that ensures that organisations are competitive. ZetaWeb Limited understand the cost implication of building individual customer centres for various organisation and how these centres distract organisations from focusing on their core service. Having this in mind, ZetaWeb Limited introduced the ZETA CUSTOMER CENTER solution.


With various models of contact centre solutions such as On Premises model which deploy sustainable and unmatched Contact Centre Solution at the facility in line with the organisation’s unique requirements and providing them with the right technical support. They also have the off-site model which is when the contact centre solutions and agents are located outside the clients’ premises and seated at the provider’s site. The company pays for the number of agents and / or & also the channels to be used.


In line with the current realities which is the Cloud. ZetaWeb has Cloud Based Contact Centre Solution. With the Cloud Based Solution, organisations can run their Contact Centre from anywhere in the world with an internet connection. The solution can be deployed rapidly while eliminating the need for complex on-site infrastructure. Giving organization best of both world, there is ZetaWeb Hybrid Contact Centre Solution. This model allows for the provider and client to integrate the on-premise to the cloud-based systems seamlessly thereby enabling client switch between both modules seamlessly. This increases business agility and saves cost. Then finally, they have TeleMarketing Solutions. Telemarketing also known as Telesales is another form of call centre where agents are trained to sell a product, conduct market research or survey through continuous client engagement.


With robust and global acclaimed brands such as Microsoft, Cisco, Kapersky and a host of others as partners, Zeta-Web Nigeria Limited (ZNL) is an ICT firm with significant expertise in crafting and deploying technology solutions in Nigeria and across Africa.


“By leading the market from our customers’ perspective, we provide a balance between Reliable, Fast and Efficient Internet connections with Value-add services on a Cost-Effective platform. Our wide range of services includes VSAT, FiberSat, Wireless (POP), IP & Infrastructure Solutions, Cloud Services, Data Storage and Disaster Recovery amongst others. We use the most advanced technology to design, deploy and manage the services at our clients’ end”,Chris concluded.

Leave a Comment

Your email address will not be published.

You may also like

Business Economy News Technology Technology Trends Telecoms

COURE Celebrates 25 years of Providing Innovative Digital Solutions

post-image

 

COURE Software & Systems Limited (“COURE”), an indigenous information technology (IT) firm located in Lagos, will be marking 25 years of existence, 15 of which have been spent deploying IT solutions and services in Nigeria and other African countries. From telecoms to financial to the public sector, the company has made tremendous strides in various sectors of the economy.

Speaking to the media, COURE’s CEO, Uche Onwudiwe described the company as, “a platform services provider with a focus on the provision of accurate, secure and relevant data to improve its clients’ business processes and operations.” He reflected on the journey so far, noting that the company “started out in the US in 1998 at a time when the internet and modern technology, as we know it, were taking off. At that time, we were focused on networking and physical systems integration.”

COURE’s CEO,...
</p>
                    </div>
                    <span class= Read More

Announcements Business Economy Fintech Gadgets Technology Technology Trends

Morocco unites global tech community’s commitment to advancing African digital economy at momentous GITEX Africa launch

post-image

 

 

Debut of Africa’s largest tech and start-up show to welcome 900 companies to explore, discover, and connect to real opportunities in world’s rising digital economy

 

H.E Dr Ghita Mezzour: “We’re witnessing a historic event, the largest tech networking and business event in the African continent”

 

 

Morocco will centre the global tech community’s attention on Africa’s united commitment to advancing the digital economy next week, converging the best minds from governments, businesses, big tech, start-ups, investors and youths to accelerate and catalyse the continent’s ambitious digital transformation journey. 

 

GITEX Africa 2023, now the largest tech and start-up show in the African continent, will make its highly anticipated debut from 31 May-2 June, with the final preparations underway across ten halls and 45,000sqm of exhibition space in a purpose-built super venue at Place…

Read More
Business News Opinion

African growth potential in a polycrisis world

post-image

The global economy faces a perfect storm of stubborn inflation, high interest rates in key economies, trade wars, supply chain difficulties and fallout from the Ukraine crisis which has heightened geopolitical risks. This is having a big impact on emerging and developing market economies, including African economies in the form of fuelling price rises, constrained trade volumes, reduced access to capital markets and food supply problems. African economies as a whole will slightly outperform the global economy this year, with most enjoying higher levels of growth than in 2022.

 

Published by African Export-Import Bank (Afreximbank) the Africa’s 2023 Growth Prospects: Securing growth resilience in a ‘polycrisis’ world report highlights the various factors that are currently plaguing the global economy: stubbornly high inflation, U.S. and Chinese trade and tech wars,  geopolitical tensions and supply chain problems. Following a strong economic recovery from the height of the Covid-19 pandemic, global growth of 3.4% in 2022…

Read More
Business Environment Opinion Software

Liquid Dataport and Viasat sign Memorandum of Understanding (MoU) to improve connectivity services for business and consumers in West Africa

post-image

Liquid Dataport, a business of Liquid Intelligent Technologies (Liquid) (https://www.Liquid.tech/), a pan-African technology group, and Viasat (NASDAQ: VSAT), a global communications company, today announced the signing of a Memorandum of Understanding (MOU) to engage in business-to-business (B2B) and business-to-consumer (B2C) service opportunities across West Africa.

 

Liquid and Viasat intend to focus on the potential commercialisation and distribution of satellite broadband to reduce internet connectivity costs and improve data connections across the region. Under the terms of the MOU, Liquid Dataport will offer Viasat’s connectivity services working through local partners.

As a part of Viasat’s expansion into Africa, the Company’s next-generation ViaSat-3 satellite constellation is expected to deliver connectivity services to Europe, The Middle East, and Africa (EMEA).

The reduced costs for connectivity is good news for our enterprise customers businesses

“Liquid Dataport is delighted to announce our collaboration with Viasat, and we believe there will be…

Read More
Business Economy International

Africa Investment Forum showcases $1.475 billion in green and renewable energy deals at African Development Bank 2023 Annual Meetings

post-image

The Africa Investment Forum presented four renewable energy and sustainability projects worth nearly $1.5 billion to investors on the sidelines of the African Development Bank Group’s (www.AfDB.org) 2023 Annual Meetings.

 

The curated projects, which are drawn from all of Africa’s regions, are sourced from the Africa Investment Forum’s pipeline. They reflect gathering urgency in Africa, the world’s most vulnerable region to climate change, to accelerate climate action, including closing financing gaps by securing an ever-increasing share of global capital for the continent.

The African Development Bank’s 2023 Annual Meetings are being held under the theme, Mobilizing Private Sector Financing for Climate and Green Growth in Africa.

The investment roundtable, held in Sharm El Sheikh, attracted a range of private investors, including venture capital and private equity firms.

From hydropower to plastic recycling green projects showcase ample opportunities on the continent

The transactions included a hybrid hydrogen feedstock/ ammonia project in…

Read More
Business Economy Environment

HINEN Unveils “Bring the Sunshine at Night” Energy Solution at Solar Africa Expo 2023

post-image

The Solar Africa Expo 2023 ended perfectly. HINEN (www.Hinen.com) achieved great success at the exhibition with the innovative concept “Bring the Sunshine at Night”, generating the sunshine and storing it in the battery system in the daytime, then outputting solar power at night.

 

During the exhibition, what drew people’s great attention was HINEN’s 3000W Portable Power Station PS3000

During the exhibition, what drew people’s great attention was HINEN’s 3000W Portable Power Station PS3000, which could totally replace small diesel generator sets, the savour for home users and small business owners.

As a whole-chain energy storage company, HINEN also showcased its latest solar energy solutions, which included LiFePO4 battery cell production and recycling, small storage systems, home battery systems, and C&I storage systems.

 

HINEN is actively establishing relationships with distributors and partners in Kenya, South Africa, and Nigeria to expand the practicality and impact of its energy…

Read More
Business Economy Investments Security Society

Spyware attacks on organisations in South Africa, Kenya and Nigeria increased in Q1 2023

post-image

As discussed during the recent Kaspersky Cyber Security Weekend – META 2023 (www.Kaspersky.co.za), for the first quarter of 2023 (Q1 2023) the share of users attacked1 with spyware in South Africa, Kenya and Nigeria increased steadily. Kaspersky recorded an increase of 18,8% in South Africa, 12,9% in Kenya, and 14,6% in Nigeria from Q4 2022 to Q1 2023. Spyware continues to be a threat to users of different types of devices, including thin clients.

 

Thin clients are used in corporate networks around the world to set up workspaces at a much lower cost than when using traditional laptop or desktop computers (thick clients). A thin client on a traditional operating system (OS), Linux or Windows-based, could potentially be targeted by different types of attacks, including spyware. A compromised thin client could serve as an entry point to the corporate network, and it could be used to…

Read More
Business

Microsoft Airband to Connect nearly 40 Million People across Latin America and Africa (By Vickie Robinson)

post-image

By Vickie Robinson, GM, Microsoft Airband Initiative (https://www.Microsoft.com)

 

Today, we’re announcing new and expanded Airband partnerships set to provide high-speed internet access to nearly 40 million people across Latin America and Africa. These partnerships in Brazil, Chile, Colombia, Guatemala and Cote d’Ivoire, Kenya, Nigeria, Tanzania and Uganda mark significant progress in our commitment to extend high-speed internet access to 250 million people living in unserved and underserved areas around the world, including 100 million in Africa.

 

Across both Latin America and Africa, limited access to broadband can mean that people have fewer opportunities to develop the digital fluency and skills needed to participate in the digital economy.

 

At Microsoft, we believe that internet access and meaningful connectivity is a fundamental right. The Microsoft Airband initiative was launched to bring transformative connectivity to unserved and underserved communities around the world. Through the Airband initiative and its partners, Microsoft is…

Read More