Technology

NCC Holds First Virtual Bi-Annual Meeting with Telcos on Complaints Management

–         Renews discussion with on Compensation Policy

The regular bi-annual meeting of the Nigerian Communications Commission (NCC) and Senior Executives of telecommunication companies on complaints management held recently, and for the first time virtually, in compliance with COVID-19 management protocols instituted by the Federal Government.

At the meeting, which focused on consumer relations and complaint management processes, the NCC and the telecom service providers agreed that the compensation policy should be revisited and complied with at all times. This is to ensure full compliance with the new Complaint Categories and Service Level Agreement (CC/SLA) consented to by the NCC and the service providers in the telecommunication ecosystem.

Additionally, it was decided that the Commission and telecom service providers will hold follow-up discussions on “Fair Usage Policy” on unlimited data bundles/data rollover, in order to provide a clearer explanation and better understanding of the processes and procedures of the policy for the benefit of the consumers.

NCC slams N74m fine on telcos for infractions – Punch Newspapers

The Commission hereby wishes to restate that its direction of June 2018 to service providers to commence implementation of data rollover from 26 June 2018, remains in force. In other words, a subscriber’s unused data must be rolled over to his/her subsequent data subscription. Therefore, the Commission urges service providers to continue to inform and educate subscribers on the procedures and processes for data rollover.

Service providers also agreed to ensure that senior-level customer relations officers support their respective complaints management teams, to resolve complaints that were not resolved to the satisfaction of the consumers when such complaints were first reported. The service providers also promised to ensure that complaints are resolved in both the letter and spirit of the recently-reviewed Service Level Agreement (SLA).

Tee Mac Iseli | Listen To Him About Data Fraud By Telcos In Nigeria

With respect to services subscribed to through third parties (such as banks), which are not rendered, the meeting resolved that telecom service providers should explore initiating service level agreement with banks to ensure uniformity and speed in the resolution of complaints relating to billing.

All parties to the meeting equally agreed that telecom service providers will carry out pervasive consumer education and enlightenment campaigns about their products and services to ensure their subscribers have the information they require to make informed decisions and get value for money spent.

The commission wishes to state that it was very pleased with the impressive attendance, participation, and the quality of decisions taken at the bi-annual meeting. The NCC is, therefore, determined to continue to work closely with the service providers and other stakeholders in the Nigerian telecom sector in order to improve on the quality of service, and by implication, the quality of consumer experience.

The bi-annual meeting, which has held regularly since 2018, focuses on ensuring improvement in Quality of Service (QoS) and Quality of Experience (QoE) in the telecom industry. It has served as a veritable platform for the Commission and service providers to discuss and agree on measures that will enhance prompt and effective consumer complaint resolution in telecom service provision in Nigeria.

Signed:

Dr. Ikechukwu Adinde

Service providers also agreed to ensure that senior-level customer relations officers support their respective complaints management teams, to resolve complaints that were not resolved to the satisfaction of the consumers when such complaints were first report

Leave a Comment

Your email address will not be published.

You may also like

Business Economy Technology Technology Trends

Protect against Business Email Compromise – or it may cost you dearly 

post-image

Don’t let your business be punished for, and by cyber fraud 

 

As the business landscape rapidly evolves, a general awareness of security vulnerabilities is no longer enough. Cyber fraud, data and payment breach risks need to be managed urgently and strategically with the right tools, says Ryan Mer, CEO at eftsure Africa, an automated Know Your Payee™ (KYP) platform provider.  

 

South African companies are facing a surge in Business Email Compromise (BEC) and other cyberattacks, exposing gaps in organisations’ payment systems with serious financial, reputational, and legal consequences. In January 2023, leading South African law firm, Edward Nathan Sonnenbergs (ENS) was ordered by the High Court in Johannesburg to pay R5.5 million including interest to a property buyer, Mrs. Judith…

Read More
Business Economy

Partech Africa Report: Resilient African Tech Ecosystem Still Growing with $6.5 Billion Raised in 2022

post-image

Amid the drastic pullback in global VC funding, the African tech ecosystem stands out with 8% growth from 2021. Debt funding doubled in volume to $1.5B, accounting for nearly a quarter of the total funding. Fintech, still leading, attracted 39% of the total equity volume; Nigeria retained the top spot with 23%

 

Partech Africa, the VC fund dedicated to technology startups in Africa, has issued its annual report on Africa Tech Venture Capital. The report, which aims to provide a practical picture of the state of the ecosystem, revealed that despite the global VC downturn, the African tech ecosystem grew faster than all other markets globally.

Total funding invested into tech startups on the continent reached $6.5B, an increase of 8% vs 2021, spread across 764 deals – compared to 724 rounds in 2021. The report, consisting of disclosed and confidential deals, saw debt funding more than double in volume, reaching…

Read More
Business Gadgets Security Technology Technology Trends Telecoms

CYBER SECURITY: ZORACOMS’ NSOC CENTER AS A GAME-CHANGER IN THE NIGERIAN IT SPACE

post-image

 

In a constantly evolving digital world that is fast paced, many organizations today are going fully digital or virtual. These processes have been known to deepen corporate organizations productivity and business continuity, but there are snags such as exposure and cyber threat. Criminals today are constantly evolving and finding new ways to breach the virtual and digital security infrastructures of organizations and individuals. These breaches cost as much as bullions of dollars in damages and loses when it has to get to fintechs and , identity firms other financial institutions. Having seen this loophole in the ecosystem in the area of having skilled manpower to monitor, abate and proactive these cyber threat, Zora Communications, an indigenous information technology (IT) firm Located in Lekki Area of Lagos recently launched one of a kind facility that will offer public and private sector players the desired and required tools and manpower that…

Read More
Business Events Society Technology Technology Trends

EVENTNEWS Lagos hosts gathering of Nigeria’s Top 50 Digital Economy Enablers 2023

post-image

Lagos, Nigeria’s commercial capital, is hosting the opening edition of Nigeria’s Top 50 Digital Economy Enablers February 14, 2023 at the prestigious Sheraton Hotel & Towers.  Nigeria’s Digital Economy is evolving positively in spite of a diversity of challenges for organisations in the public and private sectors.

Inspired by the need to express both the challenges and the iconic actors that have emerged to drive Africa’s fastest growing digital economy, the continent’s major tech-biz publication, published since 2007, IT Edge News.Africa (www.itedgenews.africa) and its Partners will be focusing on Nigeria’s Leading Lights referencing Nigeria’s Top 50 Digital Economy Enablers at an Industry Colloquium &Award Ceremony this February just before as the country goes to the poll to elect new political leaders.

The One Day Industry event is featuring a Nigeria’s Top 50 Digital Economy Enablers Recognition Ceremony; an Industry Networking Lunch; Nigeria Digital Economy Special Report; and the forum on  ‘Nigeria’s Digital Economy – Myth or Fact?’

According…

Read More
Business Finance Gadgets Sponsored Technology Technology Trends

DEXTER TO INTRODUCE INNOVATIVE FINTECH SOLUTION THIS Q1 CALLED CROWDBUX

post-image

 

Dexter Digital Technologies Limited, a Nigerian financial technology (Fintech) startup company with core emphasis in churning out world-class financial solutions – informed by research – into the ecosystem, has announced their plans for 2023 starting with the launch of their flagship product called Crowdbux, this first quarter.

Speaking to the media, the Founder and Chief Executive Officer of Dexter, Chidebere Onwuzurike said “We are a research-based software startup founded in May 2021, we are leveraging the boundless powers of data and insights from excellently curated user experience research to develop and innovate more powerful, and inclusive software for the fintech sector. When asked if Crowdbux as a solution will make the needed impact in the fintech sector of the software industry, he responded “Yes, I can confidently say that it definitely will. For starters, we only develop and innovate software premised on credible insights from diligently curated consumer research; and…

Read More
Business Investments Opinion Security Technology

Fraud trends every CFO should know

post-image

 

 

PwC’s Global Economic Crime and Fraud Survey 2022 revealed that 46% of organisations have experienced fraud, corruption, or other economic crimes in the last 24 months. Ryan Mer, CEO of eftsure Africa, a Know Your Payee™ (KYP) platform provider, gives a rundown of what to look out for.

 

  1. Fraud protection is no longer optional

It’s hard to believe today, but just a few years ago, even large organisations didn’t have payment fraud protection in place. One of our clients, a listed company, had an ongoing issue with payment fraud totalling over R3 million in losses in the year prior to adopting eftsure. They haven’t lost a cent to payment fraud since.

 

Businesses are taking the threat of payment fraud a lot more seriously than they did even two years ago. They’re acknowledging that the payment fraud risk is there and that it’s ubiquitous – not only large corporations and banks are…

Read More
Business Economy Finance Gadgets Society Technology Technology Trends

Cellulant Named Number One Payment Brand in Kenya

post-image

Pan-African payments technology company, Cellulant (Cellulant.io), was named as the ‘Top Payments Gateway Brand in Kenya” at the Top Star Brand Awards 2022. This award recognises Cellulant as a leader in fintech and payments acknowledging the company’s commitment to excellence and customer satisfaction.

 

The Top Star Brand Awards recognise the “crème de la crème” brands that authentically lead their respective industries in brand presence. Star brands are those that have achieved milestones, have a history of success, and, most importantly, have established themselves as trendsetters for newcomers to the industry. It is a display of those brands that have acquired unparalleled branding standards and have all the necessary components to become household names on a global scale. The awards are organized by Digital Events Ltd in conjunction with an independent panel of judges drawn from digital tech consultants, academia, IT professional bodies, relevant government department representatives,…

Read More
Announcements Business Economy

Saudi Arabia to Take Latest Giant LEAP into New World Economies with Multi-Sector Future Technology Event and AI-Focused DeepFest

post-image

100,000-plus participants anticipated as world’s most visionary tech event gets even bigger with globe’s leading disruptors heading to Kingdom in February 2023; Billionaire investors, technocrats, tech integrators, and sporting royalty from 50 countries among stellar 700-plus talent line-up.

 

After breaking a host of industry records during its 2022 launch, LEAP – the world’s most visionary technology event – returns to Riyadh in February with an even bigger format promising to attract the greatest digital thinkers and doers to empower the entrepreneurs, ignite innovation and leap into new worlds.

 

An expected 100,000 global tech innovators and disruptors will gather at the Riyadh Front Exhibition & Conference Centre from February 6-9, 2023, to unveil and accelerate a huge platform of breakthrough products and ideas, and forge partnerships that will drive new worldwide collaborations leveraging technology’s limitless potential.

 

Taking place alongside LEAP, the inaugural DeepFest – in partnership with the Saudi Data & AI Authority (SDAIA)…

Read More