MTN Nigeria has convened a stakeholder panel aimed at addressing ongoing customer concerns around data consumption, usage patterns, and billing transparency.
The session, described by the company as part of its commitment to transparency and trust-building, brought together multiple participants including representatives acting on behalf of customers, MTN’s legal team, regulatory bodies, independent auditors, and observers. The forum focused on examining allegations and concerns about perceived rapid data depletion.
According to the company, the discussion was structured in an adversarial format, with a “prosecution-style” team presenting customer grievances while MTN’s representatives responded with technical explanations supported by data, figures, and audit insights.
At the conclusion of the session, MTN stated that many of the questions and concerns raised about data usage were addressed through evidence presented during the proceedings.
Speaking during the engagement, MTN Nigeria CEO Karl Toriola reaffirmed the company’s position, stating: “MTN will never deliberately shortchange you on your data consumption.”
The company emphasized that it values customer trust and remains committed to maintaining open and transparent communication regarding service usage and billing practices. It added that such engagements are part of its broader efforts to improve accountability and strengthen customer confidence.
MTN Nigeria concluded by highlighting key takeaways from the session, noting that the forum placed data usage and billing processes under close public scrutiny while reinforcing its commitment to transparency.
