In today’s business world, where organisations rely heavily on digital infrastructure, staying on top of operations is no longer optional—it’s essential. Recognising this, Zora Communications Limited (Zoracom), a leading African technology company specialising in observability, cybersecurity, and infrastructure management, has highlighted the growing importance of its flagship Miro Service Management (Miro SM) platform in helping businesses operate smoothly and efficiently.

Miro SM has quietly become a backbone for companies grappling with fragmented systems, rising customer expectations, and the pressure to deliver seamless service experiences in real time.

According to Engineer John Nwachukwu, CEO of Zoracom, Miro SM is more than just a tool, it’s a platform that helps people work smart.

“Miro isn’t just about automating tasks,” Nwachukwu said. “It’s about giving teams clarity, reducing operational stress, and letting people focus on what they do best. Many organisations today are working with disconnected tools, which makes tracking projects, managing incidents, or delivering consistent customer support incredibly difficult. Miro changes that.”

He explained that the platform has evolved into a digital meeting point where service providers, customers, and vendors can collaborate without the friction that usually slows down operations.

At its heart, Miro SM brings multiple operational functions under one roof. Its project management tools allow teams to see the full lifecycle of their projects from planning to completion, giving managers the ability to track progress, address obstacles early, and stay aligned with organisational goals.

The platform’s inventory and asset management capabilities are equally vital. Instead of hunting through scattered records or outdated spreadsheets, businesses now have a single hub where they can monitor devices, equipment, and assets. This reduces downtime and ensures teams are always ready to respond to operational demands.

Miro’s incident management features have also proven critical. Automated ticketing, structured escalation, and organised workflows allow service teams to respond quickly and consistently, delivering support with a human touch, something customers notice immediately.

For finance teams, the billing module has removed a significant burden. By automating invoicing, tracking usage transparently, and integrating with accounting systems, Miro SM replaces cumbersome manual processes, giving organisations confidence in the accuracy and fairness of their billing operations.

Other tools within the platform help teams maintain compliance, monitor performance, and automate routine tasks, freeing employees to focus on high value work rather than chasing spreadsheets or micromanaging workflows.

“Every organisation has its own personality,” Nwachukwu said. “Miro adapts to that. We customise it to match the way your people work, so it feels intuitive, empowering, and genuinely helpful.”

As Africa accelerates its digital adoption, Zoracom believes that platforms like Miro SM will be crucial for organisations seeking operational stability in fast-changing environments.

Designed for telcos, ISPs, MSPs, and modern enterprises, Miro SM simplifies complex workflows, improves response times, enhances collaboration, and provides real-time visibility across all operations. Its features including; project automation, inventory management, incident handling, FTTx management, and operations monitoring—allow businesses to operate efficiently, reliably, and at scale.

With its combination of human-centred design, technical depth, and robust support, Miro Service Management continues to cement Zoracom’s reputation as one of Africa’s most trusted partners in digital operations, cybersecurity, and infrastructure management.