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BPSR Partners with Niche Consulting Firm to Boost Public Service Delivery

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The Federal Government has taken a bold step to revolutionize public service delivery in Nigeria by partnering with Niche Customer Experience Consulting Firm. This strategic alliance was formalized on Thursday in Abuja through a Memorandum of Understanding (MoU) between the Bureau of Public Service Reforms (BPSR) and the consulting firm.

A key outcome of this partnership will be the inaugural Nigerian National Public Service Experience Conference, set to take place in 2025. The conference will convene public service officials from across the nation, offering a platform for reflection, reinvention, and inspiration. It aims to challenge outdated practices while fostering innovative approaches to governance.

Speaking at the MoU signing, Mr. Ibrahim Dasuki Arabi, Director General of the BPSR, highlighted the transformative potential of the collaboration. “This partnership is about reshaping and reimagining the delivery of public service in Nigeria. By leveraging the private sector’s capacity for innovation and customer focus, we aim to build a public service that truly meets the needs of all Nigerians,” he stated.

The partnership’s scope includes initiatives such as:

  • Nationwide research to understand citizens’ expectations regarding public services.
  • Capacity-building workshops to empower public servants with modern tools and techniques.

Onome Akwara, Founder of Niche Customer Experience Consulting Firm, underscored the transformative power of customer-centric reforms. “This partnership reflects a shared commitment to excellence and a belief that by working together, we can achieve transformative results,” she remarked.

The Federal Government’s commitment to public service reforms demonstrates its focus on improving governance and rebuilding trust in public institutions. Mr. Arabi reiterated this sentiment: “Our actions will shape how Nigerians experience governance and trust public institutions.”

With this partnership, the stage is set for a new era of public service delivery in Nigeria—one that prioritizes innovation, efficiency, and citizen satisfaction.

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Africa is an exciting, vibrant and creative place to do business. But make no mistake, it has its challenges. Currency devaluation, political instability, and service disruptions are endemic. Africa is not for sissies, as the saying goes.

 

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