GTS-Infotel is proud to announce the launch of PRO-Line, an innovative solution designed to transform and centralize business communications for companies of all sizes. This cutting-edge platform offers a wide range of features, enhancing the way businesses interact with prospects, customers, and partners across various communication channels.
PRO-Line, a PRO (virtual fixed) ID number, is seamlessly activated on a company’s application platforms, unifying all communication channels, including Voice, SMS, USSD, WA, Web, and more, for employees and stakeholders.
Key Features of the PRO-Line Solution:
- Cloud-Based PBX Platform: PRO-Line provides companies with a dedicated PRO number hosted on a cloud PBX platform, complete with automatic and personalized voice greetings, ensuring a professional image for all customer interactions.
- Multi-Terminal Access: The platform offers user accounts accessible on multiple devices, including smartphones, PCs, and IP phones, allowing mobile employees to stay connected and productive.
- Scalable Solutions: Companies can tailor their PRO-Line experience to meet their evolving digital transformation needs. Options include Unified Collaboration, Call Center, Omnichannel Customer Service Center with CRM, SMS Business, Whatsapp Business, Business Applications, and Merchant Payment Account (PRO-Money).
Introducing PROLine-3CX by GTS-Infotel:
As part of our commitment to delivering comprehensive communication solutions, GTS-Infotel presents PROLine-3CX. This integrated solution combines Virtual PBX, Unified Collaboration, and Omnichannel Customer Service Center modules, streamlining collaboration between contact center agents and company staff. The result is improved productivity and a superior customer experience, characterized by faster, more relevant responses.
The Benefits of PRO-Line:
- Strengthening Digital Identity: A single PRO number is used across all company media, providing a secure and recognizable point of contact for customers while safeguarding the company’s brand against telephone fraud.
- Centralized Management: An extranet account allows for comprehensive reporting and management of all Voice and SMS traffic, facilitating better control and adaptation to corporate objectives.
- Mobile Integration: Employees can make and receive business calls on their smartphones via a mobile app, eliminating the need for a separate mobile number.
- Enhanced Customer Experience: A single PRO number simplifies multi-channel interaction with customers at every stage of their journey.
- Employee Privacy: Personal mobile numbers are protected, as there’s no need to use them for business calls, thanks to the unique PRO number for each employee.
- Free Internal Calls: Mobile employees and companies using PRO numbers on the GTS network can make free internal calls.
- Zero Investment Costs: Traditional telephony infrastructure, such as telecom links and PABX equipment, is no longer necessary, reducing costs to zero.
- Seamless Integration: The PRO number is associated with the company’s wallet account (PRO-Money) managed by approved mobile payment service providers.
GTS-Infotel’s Pioneering Role:
Through its partnership with CAMTEL, GTS-Infotel has become the first ComTech Operator to hold a category 1 license, specializing in the provision of multi-channel PRO numbers for identification on cloud business communication platforms. This marks a fundamental step in the cloud migration process for the digital transformation of companies of all sizes.
For more information about PRO-Line and how it can transform your business communications, please visit [website link].
About GTS-Infotel:
GTS-Infotel is a leading provider of innovative communication solutions for businesses, committed to revolutionizing the way companies interact with their customers and partners. With a focus on digital transformation and cloud-based communication, GTS-Infotel offers cutting-edge technology and expertise to support businesses of all sizes.
Anthony Nwosu
