In an internet and data hungry ecosystem, Nigerian corporate space has shown promise and regarded as one of the biggest markets in Africa. With a lot of organization increasingly adopting modern technologies especially in the area of data analytics, cyber security and IT outsourcing to increase their productivity. Having seen this thriving ecosystem, Netcom Africa, one of the foremost information and communication technology (ICT) firm located in the Victoria Island, Lagos has brought a bouquet of services that will enable many Nigerian corporate organizations to scale and deepen their productivity.
Servicing many industries such as Financial Services, the company said that their solutions for this sector is crucial. In their words, they said “The financial services industry has its unique set of technology challenges owing to a complex set of regulations and industry best practices to which organizations must adhere. We deliver flexible technology solutions that will allow you to meet your organizational objectives while maintaining the strictest levels of compliance with security and fiduciary requirements.”
They added that “For a leading Nigerian Financial Institution, the contact center is a vital part of its customer-focused operations. The inbound side takes around One hundred and fifty thousand calls a month, while the outbound team makes over 30,000 calls per month. The outbound calls are a combination of sales activity and customer support follow up calls. To sell successfully, reaching a targeted number of customers at a time convenient to communicate effectively is the best way to close the sale.”
“Netcom Africa has been using the On-Premise Avaya (contact center) since 2012. While that delivered reliability and a range of features, particularly for the inbound operation, the Company’s felt they needed to outsource the infrastructure while giving their distributed contact center operators the ability to have equal access to inbound calls and customer information from a managed service partner. This facilitated their move away from On-Premise to IP based cloud telephony for internal and outbound calls”
“We were working in a single location and at the mercy of a single point of failure. Our Sales Agents were not able to respond effectively to local needs, while our customer data was disconnected from our customer service agents”, Charles Harrington – VP, Corporate Development & Marketing.
On the manufacturing sub sector, Netcom has robust solution for this sector. Netcom Africa added that “The frequent need for innovation and adaptability is amplified by strong economic pressures, resulting in the need for cost-effective and robust IT environments ready to meet today’s fast-paced changes head-on. our solutions provide the Manufacturing and distribution sector with the technology they need to support their business goals.”
Netcom Africa has been known to be the industry leader in various IT solution such as Managed Cyber Security, Disaster Recovery And Backup, Firewall, Enterprise technology/solutions such as Enterprise Resource Planning (ERP), Productivity Applications and Unified Communications.
Netcom is Nigeria’s leading Managed Service Provider. Since 2004, companies across Nigeria have been relying on Netcom to ensure that they are connected to the world. Over time, Netcom has transformed to meet their clients demands with a host of leading solutions by partnering with local and global experts and OEM’s. Today they are the leading MSP (Managed Service Provider) in Nigeria with hundreds of companies relying on our expertise and leading solutions to help them navigate their digital transformation.
“The technology landscape is complex and ever changing, and we have a solid understanding of the problems today and the solutions that will drive your business into the future. We not only have the expertise and solutions to bring about fundamental change in the way you do business, but we have also taken that journey ourselves.”
Netcom Africa has provided world-class solutions to various blue-chip firms in Nigeria such as Actis, Hennessy, BW Offshore, Dana, Air France, Emirates Airline, AMCON, Leventis and a host of others.
ANTHONY NWOSU .E.
“For a leading Nigerian Financial Institution, the contact center is a vital part of its customer-focused operations. The inbound side takes around One hundred and fifty thousand calls a month, while the outbound team makes over 30,000 calls per month. The outbound calls are a combination of sales activity and customer support follow up calls. To sell successfully, reaching a targeted number of customers at a time convenient to communicate effectively is the best way to close the sale.”
