As an Internet Service Provider (ISP), do you think that internet services are      overpriced in Nigeria?

The Internet Services space in Nigeria in my opinion is fairly priced, considering the environmental and economic challenges we have to endure – lack of stable electricity, frequent vandalization of fiber-lay path, unstable exchange rate, multiple taxations from Local level to Federal level and so much more.

These challenges are experienced by most businesses in-country and Service Providers are offering to their subscribers to the best of their ability a bouquet of value-add packages that are pocket-friendly. You also need to understand that in this industry, the cost of capacity to Service Providers will always determine the selling price to the end-users if we wish to stay profitable. Internet services can only be fairly-priced to the extent capacity providers push-out and price their bulk capacity to ISPs. Nonetheless, we listened to the market and with the advent of the global pandemic and the remote-working that a lot of businesses have had to adopt since last year, we are fast-tracking on solutions and services that will give businesses peace of mind – one of such is working on a simplified bundled service that allows users (corporate or individual) to enjoy the best of internet, voice-data and video without exhausting their data or paying premium i.e. More Data for Less – thereby ensuring maximum productivity and profitability to businesses in Nigeria.

You have been in business for over 7 years now, started as ISP now diversified into other spheres of IT, how has the journey been?

The journey has been quite interesting, when I look back at our how we gradually diversified by developing our competencies in IT Solutions, and evolved our business model to foster a great relationship through partnership with industry giants; it gives me a high sense of satisfaction at our accomplishments. We cannot understate the challenges that come with these.  Our team worked hand-in-glove with these customers to get quality feedback regarding the different services in their environment that were either not working, poorly implemented or needs to be optimized. These and more gave us a good direction that allowed us to embed our unique touch to IT services and solutions offerings. As a business, we have also been able to contribute our quota to the ongoing digital transformation journey in Nigeria, by ensuring that any business can get what they need from a single provider, which ensures full optimization across their IT infrastructure and is cost-effective. The testament of this success is with our customer base that spans across different industries and sectors in Nigeria that trust us. In as much as we acknowledge that the challenges are enormous and constantly evolving, we are determined to stake our claim in this space.

You recently introduced Z-FORCE service, how has it been and how well has it been accepted in Nigeria?

Our Zforce service is unique in its design as it came out at a point where users wanted internet services with both speed and data that they can use while working remotely, void of the frequent intermittencies and high-cost associated with such requests. As you would agree with me, the global pandemic brought with it, different challenges and an uncharted path that a lot of businesses where ill-prepared for; but we saw it as an opportunity to change the way we think and operate, and this meant that we had to look at a product that acts as a best-fit to the need of our clients as well as meet the current demand and market trend. In the area of aftersales support which is always a problem in our environment, we continue to run a 24-hour support service and this has also enhanced the acceptability of Zforce in the market. Currently this service is only available in Lagos, but we are increasing our service coverage to cover at least other major cities and the underserved communities across Nigeria.

What are the unique selling points of Z-FORCE as a product?

Our unique selling point is One product that meets the unique need of every user, Fast installation, High Quality of Service, Fair Pricing and Excellent Customer Turnaround Response Time to mention a few. Z-Force is a hybrid product that serves both the SME market (Home office) and selective mass market – home users, online schooling, ‘entertainment’, etc.

Chris Obasi, The Managing Director, Zeta-Web Nigeria Limited

Tell us about your FibreSat solution and the areas of coverage?

FiberSat is an innovative product that derives its name from a combination of services- Fiber and VSAT, one acts as the primary link while the second is a backup in the instance of service failure. It enables us to provide redundancy/backup with an uptime of 99.98%, compared to the industry uptime of 98%. It means we empower businesses to switch as need be during service disruption without their operations being impacted. FiberSat is available in major cities nationwide.

With Your broadband solution for home use, now that people are working from home, how pricey is it and the speed? 

It is cost effective, as we had to invest and work with our partner ecosystem to provide the hardware at no cost or on free lease to our customers. We provide a solution that will meet every customer’s unique requirement.

How can the government create policies that would enable indigenous ISP firms like yours scale?

We need the government to create a sustainable and predictable spectrum allocation regime that makes useful frequency spectrum available at a fair price. They should also properly differentiate the market so that Telcos and ISPs do not overlap, by enacting laws that separate what markets can be serviced by each category of provider. Internet access should be treated as a right of all citizens and as such ISPs should be given tax incentives accordingly – eliminate multiple taxation and include tax reduction on OEMs equipment manufacturing and importation to encourage investors. Protection of our infrastructure and also support us more by ensuring the industry has access to foreign exchange at the official rate. Finally, provision of long-term loans with very minimal interest rates to new and existing ISPs to support their overall operation.

Tell us more about ZETA Business solutions and what segment of market it is designed for?

Zeta-Web Business Solutions (ZBS) is a 21st century IT-savvy solutions competency provider, with a team of highly-dedicated and knowledge-based professionals that offer premium service to a varied clientele base that spans across, Financial, Oil and Gas, Government & their Parastatals, Education, Telecommunication and Manufacturing.  We cater to the needs of SMEs and large organisations and able to deploy our services by working with select OEMs’ product offerings tailored to meet the ever-changing demands of our customers-partners environment that will help every business to be agile in order to meet their desired goals. Our aim is to fill the gap of quality ICT Service Integration and Services by designing, implementing, operating and managing high-end enterprise networks, data center technologies and applications for our customers’ specific needs.

“Our unique selling point is that we listen to our customers before designing the desired product that meets their specific needs; as we know that the world is evolving and it is no more one product fits all”

As an ICT Solutions Provider, you have various solutions like Data Centre services, structured cabling and switching services etc. how has the market accepted these solutions and what are your unique selling points?

Our unique selling point is that we listen to our customers before designing the desired product that meets their specific needs; as we know that the world is evolving and it is no more one product fits all. Secondly, the market’s methodology about Data Centres and WAN has gone in the Software-defined direction and our portfolio has been robust enough to accommodate this shift in demand. Our range of Structured Cabling and Switching solutions deliver quality throughputs and serve as a solid foundation for data centre services of all kinds. Our flexibility, in-depth professional knowledge and customer-centric approach stands us out in the market.

This is a new year, what are the solutions that Nigerians should expect from you?

COVID 19 and the local impacting socio-political upheavals that affected the business landscape have also opened-up unique opportunities such as the importance of Remote Working. We are enhancing our solutions around Virtualization and IT Security Solutions for enterprises. We also provide IT/Cyber Security trainings for IT administrators as well as regular users that utilise enterprise systems. Aside all these, we will also be positioning our Cloud infrastructure (both private and public) as well as digital transformation to the market. The post-pandemic reality is that the new normal has come to stay, and our current product suites are being aligned to meet the new-normal and ensure our solutions help improve our customers’ IT environment, support their digital transformation journey, enhance their overall experience & processes and facilitate business growth. As we continue to understand the enterprise business landscape, we will keep designing solutions that fit into the market needs.

Tell us about your Collaboration Services and your Contact Centre Solutions. Are you open to mid-market players?

In the past, Collaboration was assumed to be within an office or one organization. Now, Collaboration has broken boundaries of the typical office network and has reached across all of the Internet and Cloud Infrastructure. Cloud-based collaboration solutions in the form of software as a service (SaaS) is readily available for a wide range of customer type including mid-sized firms. The advantage is that these solutions are scalable and so you can start small and scale up as you grow.

Our Call Centre Solutions are robust and have crossed the boundaries of the basic voice-based call centre and IVRs, to multichannel contact centres that have multiple touchpoints including Social Media and Chat Bots. The need to constantly engage and have successful dialogues with customers and employees as well as putting information on products and services out there without increasing operating cost is one aspect, we are mindful of.

As an IT stakeholder, what is your take on Nigerians hosting and having their data hosted locally, do you think that there are advantages to this?

Nigeria has come a long way from when there were no standard tiered data centres in-country and 100% of Internet content was outside our shores. Now we have a lot of content developers, Intellectual property owners and organisations with content and Internet-based products meant for consumption by the Nigerian market. A good example is the different payment gateways we have now, make room for all of these contents to remain in-country to ensure good application response time and overall better performance of products and services. Also, the content remaining in-country improves the economy, as fees that would otherwise be paid to ferry the traffic outside our shores and host it outside our shores is now paid to local providers; thereby boosting our economy. The main challenge for now is in generating alternative source of energy which is not cost-effective and is currently being used to manage downtime and availability, which is an essential and critical aspect of data hosting.

“Our Z-Force service is unique in its design as it came out at a point where users wanted internet services with both speed and data that they can use while working remotely, void of the frequent intermittencies and high-cost associated with such requests.”

In this media chat, David Johnson the Chief Executive Officer and Founder of Rasonad, an indigenous software development company based in Port Harcourt talks on how Rasonad is focusing on next level digital solutions. Anthony Nwosu captured this in an exclusive interview.

Rasonad is a full-stack, agile software development company. With our primary services being web & mobile app development, product design, and software development consulting, brand development & digital marketing. We focus on helping our clients to accelerate their business growth by leveraging the internet and next-level digital solutions. We know that the success of any business rests on its ability to keep attracting new customers and retaining them, that’s why all of our work is centered around building custom digital solutions that make this the constant reality of our partners.

As a software firm, can you confidently say that your software is wholly indigenous?


Yes, our software solutions are wholly indigenous. We build for all kinds of businesses and save local businesses the hassle of relying on foreign software solutions. However, you can rest assured that we build to a standard that is globally competitive. We strongly believe in bespoke solutions, we don’t just dump software on our clients, ours is to engage our clients, know what they want and how they want them, and then we translate this to software. We initiate and develop our software solutions here in our office, from our web solutions to mobile app. We have built capacity in this area, we have the competent skills that will undertake any projects and above all, we have a support system that caters for our clients.

What are the unique attributes of your Enterprise software?


We currently don’t have Software as a Service (SaaS) yet, but we are working on a disruptive solution for business processes automation and edtech. We’re working hard to release the first version of this solution in 2021. We believe that once this comes out, the software is designed to change the narratives on how businesses operate in the country.


Do you think that Nigerian software developers have come of age?


Yes, a lot of Nigerian developers have come of age, although I believe there are greater heights to be conquered. In the Nigerian tech ecosystem, a handful of indigenous software companies are providing world-class solutions. They include the likes of Precious Chukunda of Chigisoft, Mavin of Cloudnetiq, Evans Akanno of Cregital, Tekena of Ispace, etc. who are all doing great exploits.

Do you have footprints in other parts of Africa?


Currently, we don’t have a footprint in any part of Africa but, we have worked with a client in Europe. The solution we built for that client was padidoctor – a digital solution created to help fight drug abuse in Africa. If this can be a stride, yes, we have deployed out of Africa and the client has shown satisfaction. Maybe in the future, we can have a physical presence in other parts of African countries, but as it is now, we can be contracted to deliver solutions at any part of the world and we would do just that.

Why Rivers State? A lot of IT firms are based in Lagos⁷, so why dwell in a state known for oil and gas exploration?


Rivers state is currently gaining traction and attention when it comes to tech, hence it’s not a bad idea for any tech firm to choose to be here. Also, as a digital agency and a service-based company we don’t necessarily need to be in Lagos to do business with anyone around the world. However, we are very happy to collaborate with other developers and tech companies in other parts of Nigeria and the world. We are trying to change the narrative of Rivers State as an Oil and Gas state; you know that in a few years, oil and gas would be a thing that many nations wouldn’t be keen on but capacity building. So, in this age where nations are gearing up for the 4th Industrial Revolution, the need to position Rivers State and Niger Delta for the future IT revolution become very imperative and we are happy to be at the forefront. Maybe, in 10 years, Rivers State would be an IT destination.

What about skills and capacity? How do you source these?


When hiring we lookout for people who are passionate and self-motivated about what they do and also have a growth mindset. We believe possessing a growth mindset is important because we understand that no matter how talented or skillful a person is, there’s always, always a need to keep improving, reskilling and upskilling in order to remain globally competitive. Though, this notion is a bit difficult considering our education system where graduates are churned out so that they would look for a job not to grow with the organization. The growth mindset brings the concept of delayed gratification which is a very good concept and builds competency in the chosen field.

What are the few challenges that you face doing your business in a place like Port Harcourt?


Poor internet connection, erratic power supply, and insecurity have been issues for us. Trying to navigate these challenges has meant we have to spend more money on running the business. However, we’re committed to excellence and as such keep finding innovative ways to surmount these difficulties as the business grows.

Do you think that the Nigerian Government is doing enough in the area of diversification?


Yes, I’d say the Federal government and the Rivers state government are making commendable moves in the area of diversification. The recent press release by NITDA that outlines their TIES Scheme aimed at supporting tech entrepreneurs and technology innovation as well as the Rivers state government’s active involvement in empowering youths with digital skills and competencies both support my stance.

As a stakeholder, what will you tell the government to deepen software development?


The tech industry is becoming the new oil industry. During the pandemic, it became even more obvious as tech and internet-based businesses kept thriving even as other sectors were declining. With what the government is already doing in the area of diversification I believe that it can be taken to another level as the software industry can massively drive economic growth, now and in the future. The Federal government can amplify its efforts by adopting and promoting indigenous software companies and solutions so that indigenous software companies can grow and even become major players within the global software market.

As we are emerging in a post-COVID narrative, what are your plans for the later part of the year?


COVID-19 has caused businesses to see the urgent need to leverage technology in doing business. As a result, we are positioned to help create top-notch custom software solutions for businesses in Africa and other parts of the world to digitize their business processes and taking into consideration the hit on the economy we have decided to give our clients up to 20-50% discount on all our services for August 2020 to skyrocket their business; to take advantage of this visit Rasonad to get a quote and free consultation for your project.

As a result, we are positioned to help create top-notch custom software solutions for businesses in Africa and other parts of the world to digitize their business processes and taking into consideration the hit on the economy we have decided to give our clients up to 20-50% discount on all our services for August 2020 to skyrocket their business; to take advantage of this visit Rasonad to get a quote and free consultation for your project.

In an ever changing and highly digitalized marketspace, the need to have digital assets protected becomes more imperative. Countries and organizations have lost billions of dollars in cyber breaches lately, Nigeria inclusive. Having this in mind, Tanta Innovative Limited, an indigenous information technology (IT) and software development firm based in Lagos has encouraged firms in the country to invest into cyber security solutions with emphasis on penetration testing for Nigerian firms in order to limit their exposure and security breaches.

Over $270.22 million was spent in 2018 to prevent cyberattacks by organizations and government in 2018. This has prompted Tanta Innovation Limited by introducing cost effective penetration testing for organizations. Speaking on the importance of penetration testing for organizations, Abraham Tanta, the Chief Executive Officer of Tanta Innovative Limited said, “We strongly believe at Tanta Innovative that penetration testing for organizations in Nigeria should be a thing that corporates do on a periodic basis. It offers the organization insights on the areas of vulnerabilities and how they can protect themselves better against cyber breaches. We have made this pen testing a simple process and cost effective. “

“The importance of penetration and vulnerability testing is critical to us. We follow the laid down processes of penetration testing such as Planning and data gathering, Scanning, gaining access, maintaining access and more importantly Covering tracks. We also look at various methods which we might deploy such as External testing, Internal testing, Blind testing and Targeted testing. We apply a high level of skill to properly identify all of the exploitable vulnerabilities.”. Tanta added.

As the country has embraced digital payment, the need for periodic testing for organizations with online presence especially those with digital payment portals and gateway becomes increasingly inevitable. having partnered with reputable international firms, Tanta Innovative plans to bring the best global practices to Nigeria.

The company reiterated the need for Nigerians (Corporates and privates) to start looking inward for their software needs. Known to have developed robust software solutions for firms, Tanta Innovative Limited has promised Nigerians a bouquet of IT solutions to meet their specific needs. Solutions such as eHealth software, School Management Software and also ERPs that are bespoke. With a robust after sales in place, the company said that patronizing locally developed software would encourage the IT ecosystem and save the much-needed foreign exchange for other developmental projects.

“We are creating solutions that can change how people work and make life easier. With a lot of collaboration in place, we have a mission to bring to the fore indigenous robust solutions that would make people forget about all these foreign products and focus on locally made ones because we are trying to solve their problems better than the other ones they buy over the counter”, Abraham Tanta concluded.

ANTHONY EMEKA NWOSU

One Number Dial, an indigenous information technology (IT) solution created to ease the way organizations communicate and reach out to staff, public and prospective clients in a cost effectively method has announced a free eleven-month period for subscriptions. Developed solely to bridge gaps experienced by organisations in reaching out, One Number Dial Solution is bringing an efficient way that firms disseminate critical information in a secure platform designed for smartphones and feature phones users in the country.

The coronavirus pandemic has irrevocably changed the way businesses globally operate and the need for investment in IT tools becomes more imperative today. Also coming at a time that the Government has encouraged Nigerians to work from home and limit their social interactions. Many users have described One Number Dial solution as timely and important for many organisations to function and work properly in a post Covid 19 workplace. The solution has also been described as being critical for bulk messaging needs for small and medium enterprises (SMEs), Churches, Mosques and Individuals. The regular Bulk SMS suffers limited delivery because of DND this “One Number Dial” is bridging this gap.

Speaking about the solution and the importance of One Number Dial, Shola Kusimo, the Product Manager said “We listened to the market for a local solution, when customers complained of being left behind from online meetings in Organizations and Churches, SMS wasn’t bi-directional and a lot of people still have feature phone. The solution is as an incredible tool with years of research and it has raised the bar in the way firms can reach out to the public and staffs working remotely”

“As an innovative and local solution that meets their need to stay in touch with customers, members and prospects. Highly simple, the solution allows one to record a voice message on phone, save it on the website and broadcast it just like bulk short messaging service (SMS) websites. The recipient gets a call with your One Number and listens to the message. If they choose to call back, the call comes to your line or any other provisioned line. You can provision up to ten lines”, Mr.Kusimo added.

 “The particular solution also empowers users advertise one number and gets calls on ten other numbers at the same time making it very useful for individuals with a “side hustle.” One Number Dial calls are professionally answered like a Call Centre with different departments in an IVR e.g. for inquiry press 1, for sales press 2, to speak with a customer representative stay on the line, and all these features are simple to configure on their portal. The One Number Dial is a simple solution for all Nigerians that are looking for an easier communications bridge to their customers, members and their prospects”, Mr. Kusimo concluded.

A Cloud based solution, One Number Dial is in tune with the current realities of our time by providing a robust platform that any organization can use to instantly call and send customized messages to hundreds of people at the same time which is great for clients and customers, this is coming with support team to ensure that organizations have smooth experience while using the platform.  They announced in a media parley that there is a promotion which is currently running because of Covid-19. Customers can get up to eleven months free when they pay in the months of June/July.

ANTHONY EMEKA NWOSU

WE BELIEVE THAT THERE ARE TOP SOFTWARE DEVELOPERS IN RIVERS STATE – Sprinthub CEO

In this interview, the CEO of Sprinthub, Sokari Gillis-Harry, the CEO of Sprint Innovation Hub State speaks on how post Covid 19 will be a game changer in the ICT ecosystem, as a software development firm based in Rivers State, known for oil and gas activities, the software developer made people to understand that there are more to Rivers State than oil and gas industry. Anthony Nwosu captures this in an exclusive interview

Sprinthub is an IT establishment, can we know when you started?

We started in July 2018. The name Sprinthub comes from our agile approach. We break down an idea down to its most valuable and essential components. By helping you focus on what really matters, we create a solid foundation for sustainable business success. The end result: a product worth feeling passionate about. To us, engineering mobile app experiences is beyond a job. It’s our way of connecting ambitious entrepreneurs (and businesses) with customers in today’s mobilized world. Though, the journey hasn’t been an easy one, we consider ourselves as start-up but we have a positive outlook to the ecosystem.

Why Rivers State? Many IT and software development firms are based in Lagos, Yaba precisely, why Port Harcourt?

As a service-based company that builds digital products, the need for our customers to meet physically with us is not necessary, if we do exceptional work and deliver on time. We have clients in Europe that will never meet us even if we move to Lagos. In the early days we had difficulties finding talents because the best talents are moving to Lagos, but we quickly adjusted to a Remote DevOps culture which enabled us to find talents across the Globe. At the moment our Quality Assurance Testers are in Europe. So as an IT firm, we have to leverage on technology in the areas of capacity building and skills outsourcing. We mustn’t be in Lagos as you said to scale.

Over the years you have developed many software solutions, how is the capacity building and skillset there, in a city known for oil exploration?     

It’s amazing the kind of talents that are down here if you pay enough attention. After we started working with remote employees, we found that there are senior software engineers and designers in Port Harcourt and we couldn’t find IT firms that can match their salary. They gave up and applied for remote positions oversees. We were able to get some of them into advisory positions in the company. So, the city isn’t all about oil and energy services, the ICT ecosystem is also busy and burgeoning.

Bhood Music is one of your music and online entertaining app, what have you achieved with this. A lot of online streaming apps have been accused of short changing the artistes in terms of revenue. What is different about this?

The Bhood Music team approached us to build a platform that will be is strictly for religious acapela music. We currently don’t know how much they pay their artists but their userbase have been growing and they have plans to expand to other religious organizations. Ours is to develop a bespoke software and solutions for organizations and Bhood Music happens to be one of them.

How many downloads and streaming do you have averagely in a month?

The last time we looked at their dashboard, they had over 1000 downloads per day. We strongly believe that this number would increase, knowing that gospel and accapella type of music is restricted to certain class of audience, it is a niche market and for that application to witness about 1000 downloads per day is a step in the right direction.

Do we have your solutions (software and apps) in other West African Countries?          

Currently we don’t. We are working on one that will be available for public beta testing by the end of Q3 2020. We have our eyes in the overseas markets especially the ECOWAS region. We strongly believe that we would be deploying there in no distant future.

Cabby Nigeria is an app designed to give Uber a run for their money. How has this been considering the level of signups and download in Rivers State and Niger Delta region?

Even though I am not allowed to comment on the internal business affairs of our customers, I will say the business of competing against heavily funded companies like Uber is tough, though I see them becoming a major player in Nigeria in the coming years. We strongly believe in their capacity, the market in Nigeria is huge.

What are the challenges that you face doing business in Rivers State and Nigeria as a nation?         

Electricity, Stable internet and security are the major challenges we have. We have a lot to contend with in these afore mentioned areas. They have eaten deep in our operational expenditure. Internet connectivity is still on the high side in this part of the world especially high-speed internet. These are the teething problems we face, the issue of security is another thing, but we believe that the state and the federal government is doing something in these regards.

The country is emerging from Corona Virus epidemic, what are the unique solutions that you have that you think that would interest Nigerians?

On-demand delivery solutions will become mainstream as we come out of the pandemic. Before, adoption to services like this were difficult but the lockdown left people with no choice but to give these services a try. So as you can see,  the social distancing policy by the government will spur growth in this area and we as a software development firm is well positioned to take advantage of this by creating top notch on demand solutions that is in tandem with what is applicable in other parts of globe.

As a stakeholder in the industry, do you think that the government is doing anything or much to support indigenous IT firs like yours in terms of policy?

They are doing okay, but there is room for improvement. The recent open bank policy has enabled new fintech businesses with little or no external funding to build solutions that are disrupting the banking sector. There would be a whole lot of disruption from FinTechs to eLearning solutions, what the government must do is to create an enabling environment for these. Yes, NITDA has put machinery in motion and we believe that the minister Isa Pantami the ComTech Minister understands what to do in these regards.

Do you think that Nigerians are beginning to appreciate locally developed software?

Yes, we have customers that would have hired Indian firms if they did not find us. So we can say yes to your question, but we are not yet there, we are not going to build software so that Nigerians will buy from us or we deploy for them, we believe here that they will buy from us as a Nigerian firm and more importantly, because we built a world class solutions for them. 

The recent open bank policy has enabled new fintech businesses with little or no external funding to build solutions that are disrupting the banking sector. There would be a whole lot of disruption from FinTechs to eLearning solutions, what the government must do is to create an enabling environment for these.

  AI Everything Global 2025: Revolutionizing the AI Ecosystem https://aieverythingglobal.com/home?utm_source=TechAndBiz&utm_medium=MediaPartner&utm_campaign=AIE2025   The AI Everything Global event will take place in the UAE in 2025, beginning with the AI Everything Summit at The St. Regis Saadiyat Island Resort, Abu Dhabi (Feb 4), followed by the Exhibition & Conference at the Dubai Exhibition Centre (Feb 5-6). This […]