{"id":9768,"date":"2022-11-23T13:05:47","date_gmt":"2022-11-23T13:05:47","guid":{"rendered":"https:\/\/techandbiz.com.ng\/tab-backup\/?p=9768"},"modified":"2022-11-23T13:07:14","modified_gmt":"2022-11-23T13:07:14","slug":"the-importance-of-getting-maad-on-the-road-to-aiops","status":"publish","type":"post","link":"https:\/\/techandbiz.com.ng\/tab-backup\/2022\/11\/23\/the-importance-of-getting-maad-on-the-road-to-aiops\/","title":{"rendered":"The Importance of Getting MaaD on the Road to AIOps"},"content":{"rendered":"

\u00a0<\/strong><\/p>\n

 <\/p>\n

The term might only have been coined as recently as 2017<\/a>, but AIOps is already hailed as the next big thing. AIOps uses artificial intelligence and machine learning to augment, accelerate, and automate certain IT operations.<\/p>\n

 <\/p>\n

\u201cWhen digital transformation outstrips IT management capabilities, compounded by the complexities of multicloud infrastructures, it becomes difficult for organisations to drive proactive Business outcomes. This is where AIOps becomes incredibly useful,\u201d explains Dave Link, founder and CEO of\u00a0ScienceLogic<\/a>. This global leader in AIOps and other hybrid cloud IT management solutions recently announced its expansion to South Africa, where its presence is represented by value-added local distributor\u00a0Corr-Serve<\/a>.<\/p>\n

 <\/p>\n

Getting MaaD<\/strong><\/p>\n

AIOps is no small undertaking. So how does one even prepare for the journey to AIOps? Step one is instilling Monitoring as a Discipline (MaaD), says Gustav van Vuuren, CTO and co-founder of enterprise intelligence company AppCentrix<\/a>, which provides customers with monitoring solutions and started building MaaD solutions with ScienceLogic tools a decade ago. \u201cMaaD is a practice designed to help IT professionals escape the short-term, reactive nature of administration often caused by insufficient monitoring, and become more proactive and strategic.<\/p>\n

 <\/p>\n

Traditionally, monitoring was an afterthought\u2014a resource that\u2019s only tapped when there\u2019s a problem that needs solving. But as systems complexity continues to grow alongside the expectation that an organisation\u2019s IT department should deliver perfection 24\/7\u2014no outages, no application performance problems, no user experience problems\u2014monitoring has become a priority.\u201d<\/p>\n

 <\/p>\n

And that\u2019s not the only benefit of MaaD, adds Van Vuuren. \u201cIt gives you the ability to turn data points from various monitoring tools into more actionable insights, resulting in a proactive, early-action IT management style. Insights like historical usage and performance metrics can help organisations optimise resources, which streamlines infrastructure performance, costs, and security.\u201d<\/p>\n

 <\/p>\n

A MaaD Case Study<\/strong><\/p>\n

AppCentrix recently worked with FNB to implement MaaD at the organisation. \u201cThere are so many small considerations when it comes to MaaD, and it can become difficult to see the wood for the trees,\u201d says Caryn Bell, Business Unit CIO at FNB South Africa. \u201cAppCentrix helped us define strategies and methodologies and gave us a road map to follow on this journey towards AIOps, which was critical for a large organisation like ours.\u201d<\/p>\n

 <\/p>\n

Van Vuuren breaks this road map down into four steps:<\/p>\n

    \n
  1. Management:<\/strong> Team leaders have a responsibility to provide a clear mission, vision and objective when instilling MaaD. \u201cFNB has a unique environment with over 60 CIOs, representing more than 70 business units in the organisation. So how does one create a cohesive strategy?\u201d<\/li>\n<\/ol>\n

     <\/p>\n

    His tip is to have a clarity workshop. \u201cThis allows leaders to sit down together and define what their environment looks like and iron out conflicting needs. Having a clear picture of the entire organisation, different units\u2019 purposes and needs, and all processes and toolsets, will prevent a lot of headaches down the line.\u201d<\/p>\n

     <\/p>\n

      \n
    1. Assembly:<\/strong> This step looks at onboarding technologies. \u201cYou need coverage of the entire estate, old and new, to identify which systems you\u2019re going to depend on. At FNB, this consists of 163 different device classes, actively monitoring 64,000 devices, with stringent security also playing a role. And you need coverage of every aspect of that estate as well as to identify expertise on each.\u201d<\/li>\n<\/ol>\n

       <\/p>\n

      Van Vuuren\u2019s advice is to make sure you pass all the prerequisites before you do onboarding processes. \u201cOtherwise, you\u2019ll have to rework some of it, which wastes more time in the end. Spend more time planning and prepping before switching to discovery.\u201d<\/p>\n

       <\/p>\n

        \n
      1. Adoption:<\/strong> Comprehensive training strategies for engineers will change organisational culture. \u201cWhen people understand their toolsets and how to use them efficiently, they become proactive instead of being reactive,\u201d says Van Vuuren.<\/li>\n<\/ol>\n

         <\/p>\n

        At FNB, this consists of 192 teams representing 3,000 engineers\u2014and that\u2019s only the IT staff. \u201cIn this step, it\u2019s essential to create independence early on. Monitoring teams are typically small\u2014in FNB\u2019s case, around ten people. They cannot possibly run data and create reports for 3,000 engineers regularly. So, engineers need to understand how the systems work and can use it to its full advantage, only deferring to monitoring teams in extreme cases.\u201d<\/p>\n

         <\/p>\n

          \n
        1. Delivery:<\/strong> The final step is to provide insights into the organisation, identify hot spots, contextualise information, and identify tasks that can be automated. \u201cConsistency is key here,\u201d says Van Vuuren. \u201cDefine monitoring KPIs and success metrics early on so that you always have benchmarks. Get teams to contribute to this so that they take ownership and can measure themselves and their success values.<\/li>\n<\/ol>\n

           <\/p>\n

          \u201cFNB generates around 130 billion metrics per day. At the start of their MaaD journey, this included a benchmark of around 7,500 incidents. Through finetuning systems, they\u2019re down to 2,500 incidents per day. Considering they have around 110 changes per day, that\u2019s a good rate, and it will still come down as finetuning continues.\u201d<\/p>\n

           <\/p>\n

          It might be worth it, depending on the size of the organisation, to reassess when reaching this point and then repeat these four steps, he adds. \u201cAnother option is to rework the road map annually. Either way, it\u2019s important to make MaaD a part of the organisation\u2019s ongoing culture and vision. Organisation-wide buy-in is essential to set you up for long-term success.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

          \u00a0   The term might only have been coined as recently as 2017, but AIOps is already hailed as the next big thing. AIOps uses artificial intelligence and machine learning to augment, accelerate, and automate certain IT operations.   \u201cWhen digital transformation outstrips IT management capabilities, compounded by the complexities of multicloud infrastructures, it becomes […]<\/p>\n","protected":false},"author":1,"featured_media":9769,"comment_status":"open","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"footnotes":""},"categories":[324,322,82,83],"tags":[],"class_list":["post-9768","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-investments","category-opinion","category-technology","category-technology-trends"],"_links":{"self":[{"href":"https:\/\/techandbiz.com.ng\/tab-backup\/wp-json\/wp\/v2\/posts\/9768","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/techandbiz.com.ng\/tab-backup\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/techandbiz.com.ng\/tab-backup\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/techandbiz.com.ng\/tab-backup\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/techandbiz.com.ng\/tab-backup\/wp-json\/wp\/v2\/comments?post=9768"}],"version-history":[{"count":0,"href":"https:\/\/techandbiz.com.ng\/tab-backup\/wp-json\/wp\/v2\/posts\/9768\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/techandbiz.com.ng\/tab-backup\/wp-json\/wp\/v2\/media\/9769"}],"wp:attachment":[{"href":"https:\/\/techandbiz.com.ng\/tab-backup\/wp-json\/wp\/v2\/media?parent=9768"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/techandbiz.com.ng\/tab-backup\/wp-json\/wp\/v2\/categories?post=9768"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/techandbiz.com.ng\/tab-backup\/wp-json\/wp\/v2\/tags?post=9768"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}