Lagos State Governor Mr. Babajide Sanwo-Olu has approved the appointment of Chairmen and Governing Council members for four State-owned Tertiary Institutions: Lagos State University (LASU), Adeniran Ogunsanya College of Education (AOCOED), Lagos State Polytechnic and Michael Otedola College of Primary Education (MOCPED).

In a statement signed by the Lagos State Head of Service, Mr. Hakeem Muri- Okunola, the Governor said the tenure of Office of the newly appointed Governing Council members would take effect from 1st August 2020, following the expiration of the tenures of the former Governing Councils. The tenure of Office of the Institutions’ Chief Executive Officers shall remain as provided in relevant Laws.

Importantly, the Head of Service noted that the tenure of the newly appointed Chancellor of the Lagos State University, Professor Gbolahan Elias, SAN, would become effective from 16 September 2020 when the tenure of the incumbent Chancellor, His Excellency Honourable Justice George Oguntade would have expired.

Governor Sanwo-Olu thanked members of the outgoing Governing Councils for their commitment and meritorious service to the State.

While congratulating the newly appointed Governing Councils members, he expressed his appreciation and delight at the willingness of the new appointees to serve the State and help build on the achievements of the outgoing Councils.

He maintained that the newly appointed Governing Council Members had been carefully identified based on their individual track records in their respective professional fields, adding that he had no doubts about their capacity to move tertiary education in Lagos State to Greater Heights.

The newly appointed Governing Council Members are:

LAGOS STATE UNIVERSITY (LASU)

  1. Professor Gbolahan Elias, SAN – Chancellor
  2. Prof. Adebayo Ninalowo – Pro-Chancellor/ Chairman
  3. Professor Shafiudeen Amuwo – Member
  4. Mrs. Adenike Yomi-Faseun – Member
  5. Dr. Adetugbobo Hakeem – Member
  6. Mrs. Sule Tolani – Member
  7. Mrs. Folasade Adesoye – Member
  8. Mr. Karl Tokun Toriola – Member
  9. Mr. Kunle Soname – Member
  10. Dr. Ifeanyi Chukwuma Odii – Member
  11. Mr. Adebayo Akinsanya – Member
  12. Mrs. Mojisola Tolagbe Taiwo – Member
  13. Mrs. Morenike Williams – Member
  14. Mr. Anuoluwapo Esho – Member
  15. Mrs. Foluke Abdul-razaq – Member

ADENIRAN OGUNSANYA COLLEGE OF EDUCATION (AOCOED)

  1. Prof. Nuru Olasupo – Chairman
  2. Mrs. Riskat Akiode – Member
  3. Dr. Olaolu Mudashiru – Member
  4. Mr. Wole Ajifowoke – Member

The other tertiary Institutions include:

LAGOS STATE POLYTECHNIC

  1. Professor Rasheed Kola Ojikutu – Chairman
  2. Dr. (Mrs.) Awonuga, Abiola Olawunmi – Member
  3. Bldr. Saabi Olakunle Alaba – Member
  4. Mr. Habeeb Aileru – Member
  5. Prince Olusegun Ogunlewe – Member
  6. Mrs. Iyabo Kuteyi – Member

MICHAEL OTEDOLA COLLEGE OF PRIMARY EDUCATION (MOCPED)

  1. Alhaja Sekinat Yusuf – Chairman
  2. Mrs. Victoria Mopelola Perigrino – Member
  3. Mrs. Folashade Agbalajobi – Member
  4. Hon. Toun Adediran – Member
  5. Mr. Johnbull Adebanjo – Member
  6. Dr. Waliu A. Ipaye – Member

Gbenga Omotoso

Honourable Commissioner for Information and Strategy

LASG

ForAGreaterLagos

I Chike Ofili, writer and brand communications consultant attest to the sophistication that Barrister OLUMIDE APATA BRINGS TO HIS LEGAL AND SOCIAL PRACTICE and his ease of doing business in the course of doing business with Nigerian Lawyers based in Lagos under his Chairmanship of the Nigerian Bar Association, NBA Section on Business Law.

Together we made happen in a big way the possibility of bringing lawyers together to see a play, JUST AN ORDINARY LAWYER on lawyers written and performed by Nigerian born architect turn singer and actor, TAYO ALUKO practising in Liverpool, United Kingdom.

He very readily understood the concept, bought into it for what use it could serve lawyers, and the extra social touch he brought into it. He helped to rally round members of the Nigerian Bar Association at the prestigious MUSON CENTRE, Ikoyi, Lagos; using his NBA Business Section office to both make lawyers see the performance as theirs, and to smoothly make the platform a socialising ground for relaxing, recreating and re-energising lawyers with the play. Not to mention the bar he mounted for members of the bar at the MUSON lobby which became a parlour for soaking their patched throats, and made busy their masticating jaws on that Friday evening of Lagos lawyers in the theatre.

His sheer ease of doing business and his understanding of the application of branding and of seizing the moment, made him earn my respect and fascination of a Lawyer as public relations man. I therefore commend him for the lofty office of the PRESIDENT, NIGERIAN BAR ASSOCIATION.

Chike Ofili
Lead Consultant,
Reputations Consulting, Lagos;
Presidential Candidate, ASSOCIATION OF NIGERIAN AUTHORS, ANA.

Recently I have heard a few of people who say some igbo speakers who also bear igbo native names are not igbos , some claim they came from either Benin or igala .Or some self acclaimed historians claim igbos are not of same ancestors.Some even went ahead to say igbo was imposed on them.There is a saying that a lie repeated too often will be assumed to be true.This article is to address some of the misconceptions and prove that igbos are one people, same ancestor wether your migration story is from Idu(Benin) or igala. .

1.Idah and igodomigodo/idu are part of the earliest sphere of igbo migration before 8th century AD. Migration is part of human evolution and humans are not static. Igbos have always moved from one location to the other in search of greener pastures and arable land for farming from prehistoric times and igbos are known for that even till today.

2.According to Nancy C.Neaher(awka who travel) ,the igbo area of southeastern Nigeria is one of the most populous region of sub-saharan Africa ,with a human density of 1,000 per square mile.In addition, in the book,cambridge history of Africa before 1600AD,it stated that the population distribution of eastern Nigeria is a high density belt.So it’s not surprising that igbos from prehistoric times had migrated to Idah and Delta-Benin environs due to high population density in search for arable virgin land for farming which was there major occupation .This movement is estimated to have occurred before 8th century AD, long before the advent of kingdoms in idah and Benin which subsequently led to the recoil of these igbos back to the eastern region.

3.Igbos have formed part of the nucleus of the multiethnic population at Idah before the settling of igalas and advent of igala kingdom. Its on record, as documented by G,T BASDEN(among the igbos of Nigeria) and Nancy C.Neaher(awka who travel) that the awka blacksmithers travel beyond the borders of ibo country ,north into igala, ibaji, idoma,warri and beyond, casting bronze,brass iron bells,hoes,according to specifications.Most times awka blacksmithers spend months and years away from igboland plying there trade and the possibility of establishing igbo settlements at these distant places can not be ruled out.This trade is estimated to have begun before 8th century AD (igbo ukwu bronzes) but however it became apparent in the 14th century AD following excavations made at awka (D.D HARTLE, 1966 page 26),GENERAL HISTORY OF AFRICA (Africa from 7th -11th century AD page 522.

4.Awka Smith always worked alongside Nri priest(patron and founder of the Ozo title) and they made and fabricated the ozor staff(ofor) ,iron bells and other ritual staves for the Nri priest. It’s on record that the Nri Influence extended beyond the igbo sphere into southern igala where igbos had earlier migrated and Idu/igodomigodo which later became Benin ,Nancy C.Neaher(awka who travel).

5.Nri Influence (9AD) extended beyond the shores of igboland into south of igala and igodomigodo(igbanke igbos in present Edo state) all of which igbos had earlier migrated in prehistoric times,(according to a book GENERAL HISTORY OF AFRICA (Africa from 7th -11th century AD by M.El Fasi) .On the west of Niger River,Nri priests along side Awka blacksmithers Made Ofor wands(staffs) for igbos along that axis(from Anioma down to Benin(igbanke igbos).Ichi facial scarification were also Noted among igbos in Delta and eastern side.They maintained ties of loyalty with Nri priestly cult by cleansing grave social infractions and abominations and conferring of rights of leadership (interesting narratives of olaudah equano 1745AD and Nancy C.Neaher(awka who travel) .So there was a prehistoric movement of igbos up north (idah) ,followed by migration and drift downward of igala from Wakuri in Taraba (Attah of igala HRH Dr Michael Idakwo-punch 2017) and migration of some igala into northern igboland to seek refuge due to raids in the extreme north of igala by sokoto jihadists in 1834 (igbo-igala borderlands by Austin.J.Shelton page 18).Igala later(late 1800) imperial Influence on northern igboland was kept in check by activities of the Aro.

In an interview granted to Obi agbogidi chukwunwike anyasi of odumuje-unor kingdom, delta state,he clearly stated that Nri priests performed rituals at the palace of Oba of Benin (genesis of migration of Ezechima to Benin from igboland) and this point was further supported by M.D W Jeffrey in his book Oreli mask Nigerian field, volume 10.He noted that Nri priests were performing certain ritual functions at the installation of a new oba of Benin.

6.As noted by Nancy Neaher,Nri Influence extended beyond northern igboland into idah where igbo settlements had earlier dispersed(ibaji,akpanya, olamaboro) from prehistoric times before the establishment of igala kingdom .Nri priests,along side Awka blacksmithers made iron bells, hoes,armlets,leg bands in igala and took over production (Boston 1964). R.N Henderson noted in the book GENERAL HISTORY OF AFRICA (Africa from 7th -11th century AD ) that royal bells made by awka blacksmithers were included in the burial of igala kings.In exchange for the services rendered, the awka blacksmithers brought back dried fish,maize,yams,elephant hair necklaces and horses which they used for sacrifice to Alusi (Nancy Neaher ). The true igala/Benin migrants Into igboland are few and mostly located at the igbo-igala ,Benin-igbanke igbos borderlands and those migrants met existing igbo settlements on ground.

  1. Its important to note that the subsequent rise of igala kingdom in the north and Benin empire in south led to the decline of Nri Influence in the igbo country that span from the borders of Benin (igbanke igbos in present Edo state ) down south and akpotos(igala/idah) up north and ijaw being there closest neighbours in the Delta borders (G.T BASDEN “among the ibos of Nigeria) page 28.

8.With the rise of Benin kingdom in the south and hostilities in the kingdom, many of these igbos that had migrated there prior to this time (Ezechima, Akalaka etc) began to return home.There deliberate migration towards the east, crossing the Niger river back to Onitsha shows they knew where they came from.As already noted in the book, cambridge history of Africa before 1600AD,page 273,the density of population in eastern region was already high before 1600AD when Ezechima and family is said to have left Idu/igodomigodo. So migrating in reverse, against an already densely populated area must be a deliberate move heading home and its unlikely they arrived onitsha a virgin land.

9.Thesame recoil event Also happened with igbos already spread up north to idah.The igala kingdom and subsequent hostilities,many of these igbos returned back to Nsuka,Enugu Ezike northern igbo borders. please note.non of the said igbos that returned from Benin or idah spoke any other language on arrival to igboland except igbo.They all had igbo names and spoke igbo on arrival to igboland. No history book documented they spoke any other language other than igbo.This further proves that they had already migrated there in prehistoric times and only returned back home.As igbos have always been decentralized societies,with the priestly cult of Nri widely known and fulfilling the needs of igbos at that time all over igboland, the system of government is not military. it’s not surprising if the history of early kings of agbor are from Benin. origin of kingship is not always origin of a people. The rise of igala or Benin kingdom may have Imposed some conventions among igbos within there sphere, but that doesn’t take away the fact they have always been there and retained there igbo identity.

10.So contrary to what some believe that some igbos are not of same ancestor, igbos have always been one and ancestral in there land.wether your migration story says your ancestors migrated from around Benin or igala, igbos have always been igbos and those that migrated to distant places only returned back home because archaeological findings have shown igbos are aboriginal occupants of southern Nigeria with settlements dating since 3000BC.(Thurstan Shaw-Radiocabon dating in Nigeria, 1968.

By professor Ofoegbu R.N with contributions from Dr Benson and Dr Opone.C

Dated 28/7/2020.
REFERENCES:
1.G.T BASDEN “among the ibos of Nigeria ,first published 1921.
2.Cambridge history of Africa from 1600AD to 1790,first edited by Rìchard Gray,by J.D Fage.
3.GENERAL HISTORY OF AFRICA (Africa from 7th -11th century AD by M.El Fasi)

  1. HRH,Obi agbogidi chukwunwike Anyasi of odumuje-unor kingdom, delta state,
    5.Interesting narratives of the life of Olaudah Equano 1745AD.
    6.Nancy C.Neaher(awka who travel,Itinerant metalsmiths of southern Nigeria.
    7.Oral tradition of UmuEri clan on the founding of igala by Eri.
    8.(igbo-igala borderlands by Austin.J.Shelton page 18).

The Lagos Zonal Office of the Economic and Financial Crimes Commission, EFCC, on Wednesday, July 29, 2020 arraigned a suspected fraudster, Ikujemisi Modupe Naomi before Justice Sherifat Solebo of the Special Offences Court, Ikeja, Lagos on two-count charges of obtaining by false pretence to the tune of N2, 790,000.00( Two Million, Seven Hundred and Ninety Thousand Naira only).
The sum is the value of 18,000 litres of Automotive Gas Oil (diesel), she fraudulently obtained from her victim, Miss Faith Meribe.

One of the charge read, “That you, Ikujemisi Modupe Naomi, sometime in 2017 in Lagos, within the Ikeja judicial division, by false pretence and with intent to defraud, induced Miss Faith Meribe of Merit Integrated Service to confer a benefit of 18,000 litres of Automotive Gas Oil (AGO) valued at N2,790. 000. 00 (Two Million, Seven Hundred and Ninety Thousand Naira) on you by permitting the 18,000 litres of Automotive Gas Oil to be delivered to you on the understanding that the Automotive Gas Oil would be paid for, which pretext you knew to be false and committed an offence contrary to Section 1(1)(b)(2) and (3) of the Advance Fee Fraud and Other Fraud Related Offences Act No. 14 of 2006.”

She pleaded not guilty to the charges upon which
prosecution counsel, Chikezie Edozie, prayed the court for a trial date and for the defendant to be remanded in the custody of the Nigerian Correctional Service, NSC.

The defence counsel, however, informed the court of her client’s pending bail application and sought a short adjournment date.

Justice Solebo ordered for her remand in the custody of the EFCC and adjourned the matter to August 4,2020 for hearing of bail application.

EFCC

Nigeria Customs Service Board (NCSB) at its 52nd Regular meeting approved the appointment of Five (5) Assistant Comptrollers General of Customs, promotion of 2,634 Officers, dismissal of One (1) ACG and compulsory retirement of another ACG.Hon.

Minister of Finance, Budget and National Planning and Chairman, NCS Board, Hajiya Zainab Ahmed who presided over the meeting said decisions taken during the meeting were meant to ginger and move the Service forward in-terms of manpower and operations.

The new Assistant Comptrollers General of Customs are:ACG, Mohammed Boyi – Doctrine DevelopmentACG, Adewale Adeniyi – Commandant C&SC GwagwaladaACG, Jack Ajoku – Strategic Research and PolicyACG, Olakunle Oyeleke – Training and CoordinationACG, Elton Edorhe – Zonal Coordinator, Zone ‘C’Breakdown of the 2,634 Officers whose promotion have 1st January 2019 as effective date is as follows:

Deputy Comptrollers to Comptrollers of Customs = 37

Assistant Comptrollers of Customs to Deputy Comptrollers = 110

Chief Superintendent of Customs to Assistant Comptrollers = 138

Superintendent of Customs to Chief Superintendent of Customs = 93

Deputy Superintendent of Customs to Superintendent of Customs = 93

Assistant Superintendent of Customs I to Deputy Superintendent of Customs = 1224

Assistant Superintendent of Customs II to Assistant Superintendent of Customs I = 475

Inspector of Customs to Assistant Superintendent of Customs II = 464205 out of the 2,634 are Support Staff who also enjoyed promotion to various ranks.In-line with the reform agenda, the Board took some disciplinary actions against two Senior Officers.

ACG Aminu Dahiru was dismissed for act of serious misconduct while ACG Bashir Abubakar was compulsorily retired for act of negligence.The Hon. Minister described the NCS as “Making Progress” and expressed the hope that the coming of the e-Customs will help improve NCS operations.

Signed:DC, Joseph Attah

Public Relations Officer

For: Comptroller-General of Customs

The mining mood in Nigeria remains upbeat amid the announcement that the Nigeria Mining Week conference will proceed as a digital platform from 12-16 October this year while the event will reconvene as a live event in Abuja on 11-13 October 2021.

According to Nigeria’s Minister of Mines and Steel Development, Arc. Olamilekan Adegbite, “Because of the COVID-19 pandemic, it is safer to reschedule the Nigeria Mining Week proceedings for 2020, as we prioritize the safety of the participants. We look forward to engaging with the industry digitally this year and hope to be able to hold the event in 2021, in the second week of October.”

Nigeria Mining Week is organised by Miners Association of Nigeria in collaboration with PwC and Clarion Events Africa and is supported by the Ministry of Mines and Steel Development. This year marks the fifth edition of the event, which has garnered increasing interest over the years.

The minister recently said that, “there’s no denying the fact that the pandemic has affected the mining community adversely. The community is spending this period to re-strategize so that when the pandemic is over we can once again hit the ground running.”

The President of the Miners Association of Nigeria, Alhaji Kabir Mohammed Kankara, concurs and says in a statement that, “the global lockdown occasioned by COVID-19 has practically taught the world new ways of doing things and our annual Nigeria Mining Week is not exempted. Thanks to digital innovation that provides the platform for online interaction, the Miners Association of Nigeria, as the organizer of the annual event, hereby enjoins our members, donors, investors and other participants all over the world to link up to the virtual edition of Nigeria Mining Week 2020 and other digital platforms organized to whet our appetite for the main event.”

Home Page | Nigeria Mining Week

Successful transition to digital
Since the start of the pandemic and the resultant travel and movement restrictions, the event co-organisers Clarion Events Africa have made a successful and innovative transition from live events to digital and virtual conferencing and networking with several of its events across the continent proceeding to take place online.

“Virtual editions of industry and regionally leading events such as DRC Mining Week and African Utility Week have been very well received,” says David Ashdown, Managing Director of Clarion Events Africa. “It is clear that the industry is eager to engage, ask questions, find solutions and close deals. Our media division has been organising webinars for years and we have collaborated with them, and have been seamlessly running our events online, and will continue to do so as long as is necessary, while still managing to deliver a meaningful audience on a digital platform.”

He continues: “Moreover, we have an exciting list of topical webinars for those interested in investing in the Nigerian mining sector, which will take place on a regular basis in the run-up to the digital and live events this year and in 2021. So, watch this space, we are not going anywhere!”

Solid industry support
Leading mining sector players and longstanding partners of Nigeria Mining Week are supportive of the changes in the event’s format and dates, particularly as it concerns health and safety.

Mrs Emotan Josephine Aburime-Shine is the CEO of Emotan Global Ventures Limited, the returning platinum sponsors of the event: “Nigeria Mining Week is a great platform for the sector to be more visible.” She adds: “I would like the world to know that Nigerian minerals and metals wealth are 100 times greater than her oil wealth, and as we wake up and begin to realise this, this country will one day be labeled the land of milk and honey.”

“Given the unprecedented global pandemic we are currently facing,” says Segun Lawson, Chief Executive Officer, Thor Explorations, UK, “we understand the precautionary requirement to postpone Nigeria Mining Week 2020. We respect the decision to put health and safety of participants as a priority. We very much look forward to the event in 2021 where we will be a very supportive participant.”

“Although we are sad,” says Kevin Joseph, Managing Director, Nivek Mining, Nigeria, “considering the circumstances of this global pandemic we are all facing, it’s the safest thing to do. And even if we are unable to hold this very worthwhile Nigeria Mining Week conference this year, all is not lost in the mining industry here in Nigeria. We can, of course, hold digital events and webinars to continue to drive the Nigerian mineral extractive industry.”

He continues: “Our companies, based locally and very well connected internationally, must and will continue to support local initiatives of the MMSD, to continue to the growth of healthy project plans for the mining industry, here in Nigeria.”

Contact Information
Nigeria Mining Week
Annemarie Roodbol
+27217003500

Sterling Bank Plc, Nigeria’s leading commercial bank, in collaboration with Clickatell (Clickatell.com), a global leader in mobile communications and chat commerce, today announced a unique and very personalised banking experience for existing customers and prospective account holders through the popular messaging app – WhatsApp. Customers can now initiate bank transfers, and airtime and bill payments, check balance and BVN enquiries, as well as statement generation directly on WhatsApp with the aid of Kiki, a new personalised financial assistant. 

The financial assistant also connects customers directly to customer service, making dispute resolution seamless.

Designed to provide personalised service to every customer of the bank, Kiki possesses conversational intelligence and will answer questions related to personal finances once prompted. Kiki makes initiating banking transactions as easy as chatting with friends through the bank’s verified WhatsApp number – +234 906 000 6449.

Oladipo Alabede, Group Head of Digital Banking at Sterling Bank, said “Delivering banking on WhatsApp for instant messaging is desirous by our customers who want a reliable, convenient, and safe medium to perform basic banking transactions on their mobile devices. It eases the stress of moving between apps before transactions can be concluded.”

We are pleased to help Sterling Bank enable chat banking on WhatsApp, making banking services available to its customers anytime and everywhere on a channel they use daily

According to Alabede, WhatsApp is easy, safe, fast and secure. “It has improved security that prevents fraud and enables customers to have access to all their accounts. The service is designed for self-service registration and the customers can sign on from any location. The current features of the app include Sterling to Sterling and Sterling to other banks’ transfers, airtime top-up, bill payments, balance enquiry, BVN enquiry and statement generation, among others.”

Microsoft Customer Story-Sterling Bank differentiates itself as a ...

“We are pleased to help Sterling Bank enable chat banking on WhatsApp, making banking services available to its customers anytime and everywhere on a channel they use daily,” says Samson Isa, Director – West Africa for Clickatell. He added, “Chat banking is the future of financial services with bank customers preferring the channel for conducting routine banking, as it is fast, simple, and secure. We are proud to be leading this shift in financial services, along with customers like Sterling Bank.”

For a customer to get started, Alabede explained that he or she would need to follow three simple steps.

  • Firstly, the customer would have to save the mobile number +234 906 000 6449 as a contact on his/her device and should remember to save the number as “Kiki.”
  • Secondly, once the number has been saved, the customer should start a conversation by typing “Hi,” “Hello” or “Hey,” among others, and sending the message to Kiki.
  • Lastly, the prospective customer should agree to the terms and conditions by sending “I AGREE” followed by the account number to Kiki. Thereafter, an OTP will be sent to the registered mobile number for validation. The customer is also expected to set a transaction PIN using his/her debit card.

Alabede said the customer must use the mobile number registered on his/her Sterling account to enjoy the service.

He added that a new set of features will soon be enabled, as the bank is exploring ways to serve customers better with the introduction of micro lending, micro investment, account opening, card request, and credit rating, among others.

Distributed by APO Group on behalf of Clickatell

Cloudflex ,an indigenous cloud solution provider based in Lagos has reiterated the need for Nigerian firms to look inwards while shopping for their cloud products such as collocation, managed services and virtualization. A move that would save the nation foreign exchange and capital flight. Cloud computing has been identified as the future of computing and information technology (IT). The need for countries to develop a home grown cloud solution has informed indigenous firms like Cloudflex to open shop in Lagos.

While speaking  to the media in his office, Aderemi Adejumo,The Managing Director, Cloudflex said “Our aim is to set an agenda and the foundation for people to be aware that we have that capability on the ground as oppose to going out of the country when we have the same facility in Nigeria. We want Nigerians to avoid the capital flight of having these foreign brand and that was one of the major reasons we established this organisation. Having worked across the globe, we try as much as possible to be in tune with the global best practise as it pertains to IT  and Cloud solution deployment. We want our clients to have a rest of mind  while we got their back.”

“With our top notch cloud services, we have developed a backup system and business agility solution that can enable you to focus on your work and not bothered if your data would be lost in the case of breach. Our Disaster Recovery Solution Protects your business from the impact of a disaster,retrieve and restore essential technology infrastructure and systems following a disaster”, Adejumo added.

Cloudflex Computing Services Limited - Home | Facebook

Aside data sovereignty, Cloudflex boss reiterated that Nigeria has come of age to start doing something without depending on foreign products saying that with the abundant human capital resources,the country has no  use importing some technologies which can be sourced locally. He pleaded  that the government should focus on creating an enabling environment for IT firms to thrive. With the creation of an enabling environment, IT firms can scale and expand their frontiers to other African countries.

“We aim to be the leading premier cloud company in West Africa. Also  provide the Nigerian IT community and sub-region with quality cloud services, business information solutions, reliable and professional technical support, and unparalleled customer service by embracing good ethical business practices. We have the capacity to deliver this and we have been deploying world class cloud solutions to organisations across the country and we are looking at the sub region in near future”. He concluded.

Cloudflex computing Limited is Nigeria’s’ leading Enterprise local cloud service Provider. We are the first choice of Cloud Solutions and managed data services for local and Global businesses with great ambitions.

Anthony Nwosu .Emeka

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While an omnichannel approach has become the norm across most industries, forward-looking businesses are considering the next level to gain competitive advantage. According to Andrea Tucker, Research and Development Head at e4, to disrupt a market using omnichannel strategy businesses will need to turn to Artificial Intelligence (AI).

“AI has become a tool that is being utilised to improve customer service, but what has been achieved is really just the tip of the iceberg. There is so much more that can be done to improve and evolve customer service to meet the needs of a much-changed and mobile customer,” says Tucker.

Given the nature and pace of business today, coupled with the blurred lines between a consumer and a client, Tucker says that self-service is set to boom as one of the key take-outs from AI. 

In a Salesforce report, State of Service AI adoption is predicted to grow by 143% in the next 18 months. This pending spike is attributed to AI’s ability to automate manual tasks, answer routine questions and scale support: “This gives the business more time to be strategic, focusing on building customer relationships as opposed to the more menial tasks that are often time consuming,” says Tucker.

AI driven self-service also addresses digitally-savvy consumers via the use of chatbot technology. This is a step further forward in terms of time-saving when doing manual tasks and keeping customers happy by providing instantaneous answers: “Chatbots will greatly enhance omnichannel engagement and more importantly, improve customer service experience. The technology is perfectly designed to handle a variety of simple tasks often requested by customers,” says Tucker. 

The automation derived from AI enables the business to address more important customer queries, reduces the average handle time of the interaction as well as creating a better experience for both the agent and the customer.

In its report, Tucker says that Salesforce has identified that only high-performing organisations, with excellent customer service rates, are more likely to employ AI: “There are significant benefits to using AI on the inside too. As a growing trend, an integrated approach delivers immense benefits to business, of which enhanced customer experience is one of the most important.”

End-to-end AI delivers better customer experiences and business results. It impacts the bottom line and improves several customer experience metrics.

“An AI solution needs to compliment a business and its approach to customer experience. Once you have the right one, focus on doing what you do best and the technology will help you engage with customers intelligently, while being efficient and effective too,” says Tucker.

Ends

There is no doubt the wide-reaching impact that the Covid 19 pandemic has had on individuals, families, businesses, the global economy and social structure. However, history continues to demonstrate that the human populace is extremely adaptive and will eventually reach some sort of recovery from this pandemic. This recovery will not be “everything back to normal pre-COVID-19 days”. It will be a new way of living and working and social interacting. Post Covid 19 recovery will be defined by lessons learned and prioritization of the most important aspects of human motivations. Abraham Maslow demonstrated this in his theory of “Hierarchy of Needs”. At the bottom of the pyramid are the needs of food, water, warmth, and rest. Moving up a left, is safety and security. Moving upwards are the needs of belonging, relationships, friends. At the higher levels of motivation, we have needs of feeling of accomplishment, prestige and above all, self-actualization.

Being at the top levels of the pyramid is a luxury some are fortunate to have. During the pandemic, these people rapidly dropped a level or even several levels from feeling “at the top of their game” to finding that they cannot pay rent and have lost their source of income. Overnight, priorities shifted from what we considered normal to dire. We were used to hanging out with friends at the bar debating on if the new car from Corvette was better than a Porsche. Now we are struggling with isolation without friends and families, worrying about the overdue rent, and the rapidly dwindling bank account that may only last a month or even a couple weeks. The thought of going from not worrying about food to worrying if next week hunger and starvation will happen, is a scary one. Furthermore, the imaginative future visuals of civil unrest and potential violence from people suffering and acting out of desperation.

According to the World Bank, there are 734 million people living in poverty making less than $1.90 per day, which is about 10% of the global population. If the threshold was $5 per day, the number will be in the billions of people. These people in poverty are not spread out evenly throughout our planet, in many countries, the levels of poverty reach 30%, and some as high as 45%. The pandemic has pushed the global population down two levels. The low-income population already living in the bottom two levels and have nowhere else to go except dire life threatening hardship and must fight day and night to stay there on the bottom two levels.

With this being said, if you are one of the lucky ones at the higher levels, and have fallen a level or two, you are still above the newly created extreme and dire levels. You may think your new found concerns about food and safety are dire, please remember that you are maintaining yourself at multiple levels and can and must become creative in helping others. Self actualization can now be attained by sacrifices in an effort to help others in need, backup rainy day funds will go a long way to save the lives of families for several days.

I live in Nigeria, where income is one the most disparate of the world with 33% of the population living in poverty. Am I afraid of the pandemic? Definitely yes! I don’t know when and how this will end, but I do make it an effort to help others during a crisis. I have bought food packs for people that have reached out for help, I have also cooked some basic meals to distribute to people living in my neighbourhood  . I know it’s not enough, but if it everyone in a similar situation as myself steps up and does the same, then we will be able to hold up the under privileged until this storm passes. A small contribution of basic meals to 5, 10, or even 100 people will go a very long way. Many times, being kind and generous goes “unthanked” and without reward. Don’t worry. If only one person out of the 100 that you have helped returns the favor to someone else, then kindness will spread faster than a virus and will “infect” a billion people in no time.

Helping others and ourselves can only be effective if we are armed with the knowledge of what the future will bring. Although there are no clear answers or timelines of what and when the pandemic will be over, what we can be sure of is that the return to normalcy will be slow and gradual. Also, many aspects of the “normal” we have been used to will change for the long term. To assist with understanding what may change, I have come up with several predictions of life post COVID-19.

1) Education

The distinction between and school and home will blur. Many academic organizations will realize that a bulk of the learning can happen online. As a result, campuses will become less crowded, thus being able to support more students. There will be “odd / even” days where depending on the day of the week, you may or may not be required to physically be on campus. This will alleviate the fear of not being able to maintain enough distance between each student. I call this “thinning out” and will refer to the term frequently below.

2) Thinning out of pre-COVID-19 dense areas

We will begin to see a thinning out policy for any place of where people typically were in close physical proximity of. Several methods will be used. One method it to split a bunch of people into groups, e.g. Group A, Group B, Group C, or even “Odd” and “Even”. Then depending on the day or policy, only allow a certain group to come out. The second method is rate limiting the flow of people, so existing venues with a large capacity will reduce their capacity by 50% or even 80% so that when people are at the venue, they will have ample physical distance between them.

a) No movie theatres, arcades — As a place where more than 50 people are organized almost in arms reach of each other, these venues were the first to stop operating due to social distancing requirements. The movie theater of the future will shift to online world. The online world will have a solution where multiple people can watch the same film while having a social interaction of making comments and remarks about the film. For the people finding change difficult, and the for theaters taking their last “dying gasp” these theaters will be re-purposed so that a screen with a normal capacity of 400 will allow only 50 people spread evenly to maximize social distancing. Very quickly people will realize that what good is going to a theater without the social aspect. Generation Y and Generation Z are already consuming most of their content on computer, tablets and phones.

b) Restaurants — Will need to pivot their business model to a delivery service and for their existing seats, once lock down orders are eased, these restaurants will have to employ thinning out measures of having people physically distanced from each other. Very quickly people will realize that the value of going to a restaurant was social in nature and not being able to converse with people and friends at restaurants will become a deterrent of going. Some may only separate different groups of people. Some restaurants will start online dining areas using applications like Zoom, and Microsoft Teams. Patrons can order online and join an online room while having their meals. This will bring a whole new type of experience to food. Some restaurant online rooms will be so popular that they will need to control who joins the rooms.

c) Airplanes — More than 50% of existing airlines will collapse this year. Airlines which survive will increase their prices by up to 2X and will now employ drastic measures of sanitization. Sanitization will be a differentiator even more valued than loyalty miles, or oven food on the plane. Economy class seats will have at least one empty seat between each seat. Airlines will retrofit HEPA filters throughout the plane or retrofit hospital grade air filtering systems for the entire aircraft. New certification bodies will emerge which can set standards for hygiene and sanitization, and period testing where passengers and transparently see the results of such testing.

d) Other public transit — These all will follow in lines with the Airline industry. Queuing for boarding and disembarking will follow a much more orderly process to maximize physical distancing. There will be increased technology based screening for passengers boarding and increased automation to prevent touching of buttons. There will be a massive increase on the use of facial recognition systems to automate personal preferences and choices.

3) Healthcare, Health Habits and Changes

a) Obesity and alcoholism becomes a problem — Lifestyles will change and many people will become used to the sedentary lifestyles of isolation. Those without prior exercise discipline will gain weight and be more prone to hypertension and other cardiovascular diseases.

b) Everyone who can get COVID will get it by mid June 2020 — at the current trajectory exponential growth rate of infections, close to 40% of the global population will have been infected symptomatically or asymptomatically by mid June. At a worst case scenario without measures to slow the spread, by June, the growth will begin to naturally taper down, and potential infection hosts will have developed an immunity for the current strain of COVID-19 through past infection.

c) New strains of viruses will emerge and some people and governments will have to just continue with daily life instead of a another multi month lock down, and just deal with the potential impacts of infection as it happens.

d) Telemedicine huge advances, remote diagnoses — Patient to doctor ratios will increase out of necessity because of the lack of doctors. The shortage of doctors forces doctors to operate in a more efficient method. Experienced doctors will be able to share their knowledge and diagnostic capability to less experienced doctors through remote diagnostics over the Internet. A new class of medical professional somewhere between a doctor and nurse who has only specific knowledge on handling only specific infection related cases will emerge to handle the growing need for doctors. These new doctors will be trained rapidly from existing nurses. Remote diagnostic medical sensor companies will emerge and remote vital signs sensor hardware will become a norm for doctors providing remote diagnostics. Within 2 years 75% of most doctor interactions will occur through virtual consultations. Internet connected Vital sign sensors will become standards in every home, like bandages and blood pressure meters, and will cost less than $100.

e) Pharmaceutical industry will streamline drug testing/development cycle — Virus mutation rates will increase and although COVID-19 will have a vaccine, new rapidly emerging strains of the virus will occur faster than vaccines and treatments can be discovered. Pharma companies will completely change their methods for developing and testing new drugs and vaccines by using less human trials and more Artificial based deep learning methods to validate and test drug candidates to reduce the time to market. Realtime feedback from patients who have been administered the new drugs will immediately feedback into the AI algorithms to make minute manufacturing and formulation changes to adapt to a changing situation.

4) Social Interaction

The way we normally accustom friendship and leadership through physical touch will change. Handshaking will become a taboo, friendly taps on the shoulders and hugs will be deemed “insensitive” and “unhygienic”. Kissing will become a taboo equivalent of unprotected sex during the HIV / AIDS era.

a) Face masks will become the norm for many people in most countries. Masks are worn in weather conditions and by the young and old and even celebrities. Many people will enjoy the comforting feeling of being enclosed with a mask. In the age of facial recognition through cameras, traditional masks will prevent facial recognition, new nano materials will be used to create effective masks which allow a new generation of security cameras to “see through” these masks and continue to perform the intended facial recognition. People using legacy masks may be denied access to sensitive areas. Mask technology will advance to use nano hypoallergenic materials.

b) New ways of being social without physical proximity — We are already seeing social dynamics and cultures develop in the online world. Friendships are being made online. Online dating is the norm now. The next step humanity will take will be where human contact and physical proximity will be limited to only the extremely close social partners and will become a norm to be physically close to only a single person exclusively.

c) New culture developed around new social applications. The endorphins produced today by social interaction will be replaced and even eclipsed by the endorphins produced in the future by software applications which incorporate game dynamics. People will prefer the higher intensity endorphins from games and online social interactions rather than the “real thing”

d) Handshaking completely disappears. Western cultures adopt Asian “bowing” as a more hygienic means of greeting people in person. Some people “too cool” for bowing because of the stigma invent new non contact methods of greetings.

e) Larger disparity in knowledge — The population bifurcates into a group which uses the down time to educate and get smarter researching new knowledge on the Internet, while other group abstains from the pressures from daily routines and learning and begins to become accustomed to the sedentary lifestyle. Rich becomes associated with motivated and Poor becomes associated with unmotivated, the correlation becomes stronger over the years.

5) Focus on Biosecurity

Physical security is normal now, Cybersecurity is already a new concept to most, yet gathering constant coverage in the news. The next generation security is Bio-Security, typically reserved for commercial operations such as farms and laboratories, bio-security measures will make its way into domestic households and businesses.

a) New wave of biosecurity companies — Companies will emerge specializing in implementing methods and technologies for increasing biosecurity. Real time analysis of antibodies and even DNA will become possible for companies and civilians, at a cost so minor that bio-security checking at ingress and egress points at businesses and residences will become normal just like it is normal to have internet at every home.

i) Cameras intelligence — Cameras combined with Deep Learning based computer vision, will be able to identify potentially risky behaviors such as coughing and sneezing and immediately alert enforcement to remedy the situation. Coughing while outside and without a mask will be considered highly inconsiderate, the equivalent of urinating on a public wall.

ii) Intelligence gathered through cameras and smartphones will be used to track infected people, contacts of infected people and people demonstrating high risk behavior. This data will be visualized on real time heat maps of every major city indicating high, medium, low risk areas. Wearables are used to notify people when they are moving into an area with higher risk than their current location.

b) Businesses such as restaurants and hotels will be rated based on their adherence to strict biosecurity measures.

6) Food and Production

a) Food shortage — Within the next 5 years, there is a risk of food shortage because many cross border trade in food will be reduced. Many countries will need to grow their own food, and countries with a net import of food will have a shortage. New technologies in food production will need to be quickly implemented. Smart Agriculture technologies such as climate resistant agriculture, growth in green house based agriculture and indoor multi level hydroponics and aquaponics systems. If food supply does not increase with the demand of the population, large scale starvation will occur and even reduction of a country’s population thus its relevance.

b) Food safety / biosecurity — Restaurants will not only have a food safety score, but also a bio-security score, which is determined by their existing food preparation processes. Restaurants which cannot offer proof of a high level of bio-security will not be able to continue to successfully compete with other who do. At the highest levels of bio-security, food will be prepared by mainly robots and minimal human staff, who will live and work at the restaurant in and repeating cycles of work, isolation, rest , where each cycle can last up to 6 months.

c) Robotic farming — To reduce the risk of infection, people will prefer fruits and vegetables farmed by machines and robots instead of by humans. The price of human farmed products will be less than half of robotically produced fruits and vegetables since they will be less desirable due to infection risk.

d) “Ghost kitchen” businesses will grow — Ghost kitchens are large warehouses and buildings operating in a shared space concept, similar to a shared serviced office. A company in a shared office can start small, and scale large overnight. Since many sit in restaurants will wane in popularity due to biosecurity concerns, many existing restaurants and new ones will operate in a “take out only” fashion. Currently, there may only be 3 or 4 options for ordering a pizza, but with Ghost kitchens, these “virtual restaurants” will have dozens, if not hundreds of choices of selecting a pizza take out restaurants. Many of these restaurants will operate in the same shared “ghost kitchen” and may even be owned by the same owner. The price of take out food will decrease by more than 30% as these “Ghost kitchens” will not have as much overhead and can handle a larger amount of orders.

e) Smoking / Vaping — More and more people will wear face masks in public and will find it difficult to smoke while wearing a mask as the mask needs to be removed or moved to make way of inserting a cigarette or vape into the mouth. Knowing that touching a mask is a dangerous action to take when trying to prevent virus, these people will opt for an alternate way of stimulation, and will opt for chewing tobacco such as Snus used in the Nordic countries.

7) Energy

The shift of energy requirements will change globally. It will change from fossil fuel based to renewable energy based, more specifically the energy demand will be in the format of clean electricity and less of CO2 emitting combustion. Internal Combustion Engines (ICE) in cars will be used less. Many people have realized that it actually is possible to not use a car so much, and much of what was done using a car, such as commuting to work, can now be done remotely. Global fortunes have been spent on the projects focused on the production of oil, now that the demand of oil is significantly less, the price of oil can only drop, thus putting many oil producers out of business. Renewable and scalable sources of energy such as solar, wind, hydro electric will be consumed more. Many homes will be able to produce up to 50% of their peak load and during off peak times, they will be able to feed excess power back into the grid. This is not new, and is happening now, but what is new is the rapidly decreasing price of solar panels and batteries which makes the technology available to more and more people. In areas where grid power is intermittent, Solar and wind power will become the primary method of generating electricity and will allow for a fully autonomous energy generation unit where self generation provides 100% of the needed power in a home and also enough to operate an electric vehicle as the mode of transportation.

8) Transportation

Depending on the realizable levels of hygiene, there may be more or less cars on the road. Many people will be adverse to using ride sharing unless 1) it is fully autonomous 2) sanitation of the interior is automated or the driver compartment is completed sealed off from the passenger. These two challenges can be overcome. If not overcome, roadways will increase in congestion as people will want to ride in their dedicated vehicles. Many people now are purchasing electric vehicles due to cost savings from not having to purchase expensive fuel. If fuel prices decrease due to a lack of demand, there may be a resurgence in ICE vehicles, as the operating cost will be very minimal.

9) Sports and Outdoor Activities

This industry will experience a big change. Spectator sports such as basketball, football will prevent large numbers of fans to view the game in person. Viewing of games on TV and via the Internet will become the norm. Parks and beaches will become in high demand, and many parks and places of public gatherings will institute a “thinning out”. The supply of outdoor recreation areas will decrease and the demand will increase. Municipalities will convert these public places to revenue generating sources, similar to parking meters in congested cities. Contact team sports such as football, basketball, will decrease in popularity, giving rise to individual sports such as golf, and also the rapidly rising popularity of e-Sports such as multiuser online games. In e-Sports, hundreds and millions of players can interact in a virtual world without physical contact.

10) Real Estate Property and Migration

The population which harnesses and adapts to these new changes in society will grow and prosper, and unfortunately, the remainder will not. Crime and poverty will increase and a dystopian society may emerge from poverty. Many people will move away from high density large cities into rural areas to reduce the risk of being in close contact with too many people. As the demand for real estate will reduce in urban areas, the price of urban real estate will drop. Popular migration destinations will be areas of nice weather and plentiful beaches such as Hawaii.

11) Workplace

Only staff which have cleared bio-security requirements will be able to work from the office. Others will have to work remotely. Companies will realize that many staff who were seemingly “highly productive” pre-COVID-19 were mainly absent during COVID-19 and subsequently not required thus terminated. Rented spaced used by offices will shrink drastically. Factories will maintain their rental footprint.

12) Drones become more popular

Regulatory management of drones accelerates and makes many things feasible. More drones are being used to replace delivery services for smaller items. Some countries will have dedicated drone corridors which do not need to be coordinated with general or commercial aviation. Drones are not only used for deliveries, but for security, with AI based deep learning camera to surveil cities as well as private drones to surveil private businesses and residences. The game changer is the AI based computer vision on the drone which allows it to make decisions on how to react to various security events. Drones capable of carrying passengers will be used to move people rapidly and efficiently from their rural homes to other locations as an alternative to cars.

13) Communication Technology

Remote working and a levelling of population density away from urban areas and into sub urban and rural areas will increase the need for ubiquitous high-speed broadband. Mass deployments of fiber optic cables will happen into areas which were previously commercially not viable. New high-speed satellite based Low Earth Orbit (LEO) constellations such as SpaceX’s Starlink will beam high speed internet to every corner of the planet. This will be useful for areas waiting for fiber to be deployed. The use of video chat / conference puts higher quality requirements for these calls. Users now demand much higher audio fidelity and video quality. Multi megapixel, Multi screen video calls with virtual / augmented reality become the norm. When multiple people are on a video call, the person on the right speaks, their audio is heard from the right, these audio technologies such as virtual direction audio will become common. Many business and homes will have permanent “windows” which are screens providing a 24×7 video conference feed to another location thousands of kilometers away. This will allow for a father working on one side of the world, have a window to his family on the other side of the world, to bridge the physical distance virtually. Although people will have to overcome the feeling of being surveilled. New types of etiquette from video conferencing will find its way into the real life.

14) Environment

Less fossil fuel consumption means less CO2 emissions damaging the environment. Leading to cleaner air. During this COVID-19 pandemic, many people noticed a much cleaner air and bluer skies. I have noticed a drastic decrease in micro dust Particulate Matter (PM2.5) decrease from 100 micrograms per cubic meter to less than 6 micrograms per cubic meter in less than a week. A clean environment and clean air will become the norm, and climate activists will have nothing to complain about, and people will stop caring about the climate change as it ceases to be a problem.

15)And Beyond

Lastly, we will realize that the world we live in on Planet Earth is amazing yet very sensitive. Fear of a potentially larger future pandemic will push technologists to advance research on interplanetary and even interstellar travel. Only 21 years ago, the thought of a space station orbiting the earth with people living on it was unreal and borderline ridiculous yet fascinating idea. After 21 years, living in space is a reality and feasible. Now the next step will be to prepare a future “Noah’s Ark” to preserve human kind in the event that a virus overtakes planet earth. Famous future words of the first person (maybe me) leaving planet earth to live on another planet,

“So long planet earth, we have learned a lot from our irreversible mistakes, and now, we have no choice but to start fresh on another planet.” …Yen Choi

Yen Choi

Only staff which have cleared bio-security requirements will be able to work from the office. Others will have to work remotely. Companies will realize that many staff who were seemingly “highly productive” pre-COVID-19 were mainly absent during COVID-19 and subsequently not required thus terminated. Rented spaced used by offices will shrink drastically. Factories will maintain their rental footprint.