The Nigerian Communications Commission (NCC) has taken swift and decisive action to address the recent Quality of Service (QoS) challenges experienced by telecom subscribers across Abuja, following disruptions to diesel supply powering critical network infrastructure.
Responding promptly to public concerns, the Commission confirmed that the service degradation affecting major operators, including MTN and Airtel, was not due to regulatory lapses or operator negligence, but rather an external disruption in diesel supply to base stations managed by IHS Nigeria Limited.
The NCC explained that the interruption was caused by actions linked to the National Oil and Gas Suppliers Association (NOGASA), which resulted in supply bottlenecks and temporary outages at several telecom sites across the Federal Capital Territory (FCT).
“The NCC acknowledges the Quality of Service challenges being experienced in Abuja,” the Commission stated, emphasizing that the situation arose from diesel supply disruptions beyond the immediate control of service providers and the regulator.
Proactive Regulation in Action
Demonstrating its strong commitment to protecting consumers and ensuring service continuity, the NCC immediately initiated high-level engagements with all affected stakeholders. The Commission confirmed it is actively coordinating discussions involving telecom operators, infrastructure providers, and diesel suppliers to rapidly resolve the situation and prevent a recurrence.
“The NCC is actively engaging with relevant stakeholders to address the diesel supply issues,” the regulator said, urging all parties to collaborate in swiftly removing bottlenecks threatening critical telecommunications infrastructure.
Industry observers have praised the NCC’s proactive intervention, noting that the regulator’s rapid response helped contain the impact of the disruption and reassured subscribers that decisive oversight is firmly in place.
The Commission reaffirmed its dedication to fostering a stable, resilient, and investor-friendly telecommunications environment, while prioritizing service quality and consumer experience. It assured subscribers that restoration efforts are ongoing and that normal service levels will be fully reinstated.
The NCC also thanked Abuja residents for their patience and understanding, pledging continued transparency and regular updates as services are stabilized—once again underscoring its role as a responsive and consumer-focused regulator.