In the fast-moving world of telecoms, every second matters. A delayed fibre installation isn’t just a minor inconvenience—it can frustrate customers, derail business targets, and cost operators thousands in lost revenue. Across Nigeria and West Africa, telecom companies face a constant challenge: how do you keep track of dozens, sometimes hundreds, of Engineers in the field, make sure every task is completed correctly, and meets Industrial accepted quality maintain a seamless customer experience?

Zora Communications Limited (Zoracom) believes it has the answer with Zoracom FIELD, a platform quietly transforming the way operators manage Telecom and IT related projects. Unlike generic software that forces teams to adapt to its limitations, Zoracom FIELD is designed to fit the way organisations work. It tracks engineers in real time, logs every step of the installation process, and allows photos and documents to be attached to each task—creating a clear, verifiable record of what’s been done, when, and by whom.

“You cannot manage what you cannot see,” said John Nwachukwu, CEO of Zoracom. “Telecom operators have long been operating in the dark, relying on delayed reports or incomplete data. FIELD gives them the clarity they need. You can see where your engineers are, what they are working on, and whether the job is being done correctly—all in real time.”

For managers, the benefits are immediate. No longer do they have to wait for end-of-day reports or guess whether projects are on track. They can intervene early, prevent delays, and make sure every connection meets quality standards. For engineers, the platform removes confusion: tasks are clearly assigned, priorities are visible, and updates are communicated instantly.

But FIELD is more than just visibility—it’s about optimising every part of the operation. Material usage is tracked automatically, locations are mapped for efficient routing, and analytics provide insights into where workflows can be improved. Over time, installations become faster, errors drop, and compliance with service-level agreements improves—all translating into happier customers and more reliable service.

What sets FIELD apart is its bespoke design. It integrates seamlessly with existing ticketing systems and mapping tools, and Zoracom works with each client to ensure the platform mirrors their real-world workflows.

“Technology alone doesn’t solve the problem,” Nwachukwu said. “The combination of smart features and hands-on support is what makes Zoracom Field indispensable. We don’t just provide software—we work with organisations every step of the way to make sure it delivers real results.”

At its heart, FIELD is a mobile application built to bring clarity, accountability, and control to field operations. It addresses the challenge of managing dispersed teams and vendors working in multiple locations.

Its features make everyday operations smoother: tasks are assigned, received, and monitored in real time; notifications alert Engineers and managers instantly when a task status changes; and location tracking improves accountability, safety, and response times. Integrated incident and ticketing systems help service teams prioritise and resolve issues faster, keeping customers happy.

FIELD works hand-in-hand with Miro Service Management, creating a connected ecosystem that links office operations with fieldwork. Tasks are assigned through Miro, Engineers receive immediate notifications, complete their work, and submit updates—all tracked live by managers. The result is transparency across operations, accountability for every team member, and higher productivity.

“If you want your Telecom & IT projects deployments to be faster, more accurate, and reliable, visibility is everything,” Nwachukwu said. “ FIELD gives you that. It shows you the full picture and empowers your teams to succeed every day.”

With fibre networks expanding rapidly across West Africa, FIELD is more than a tool—it’s a partner, a guide, and a safeguard. It helps telecom operators work smarter, move faster, and deliver the reliable services their customers expect.