The attention of NNPC Retail Limited has been drawn to a recent video clip circulating on social media, specifically on X, involving a fuel pump attendant at one of NNPC’s filling stations.
In the video, it was alleged that customers were coerced into purchasing lubricants or engine oil as a prerequisite for purchasing or dispensing Premium Motor Spirit (PMS), commonly known as petrol. The attendant further claimed that this was a directive from NNPC Retail Management.
NNPC Retail wishes to state unequivocally that the allegation is entirely false and does not represent the Company’s Customer Service Charter. At all NNPC Retail filling stations, customers are not obligated to purchase lubricants, engine oil, or any other products as a condition for buying PMS (petrol).
Speaking on the incident, Managing Director of NNPC Retail Ltd, Mr. Huub Stokman, said: “We are dedicated to providing clear, transparent, and quality service to all our customers, guaranteeing that their needs are met without any recourse to unnecessary and unscrupulous conditionalities.”
The public is hereby advised to disregard the information in its entirety and report any such occurrences to the appropriate authority.
NNPC Retail Limited has launched an investigation into this unfortunate incident and assures that appropriate disciplinary action will be taken against the culprit(s).
NNPC Retail Limited is committed to providing high-quality petroleum products and services across Nigeria. Our operations adhere to the highest standards of integrity and customer satisfaction. We continue to work towards ensuring that all our customers receive fair and transparent service at all our filling stations.
