Electronic payment and Digital transactions are the hallmark of a solid economy. it helps in transactions and reduces the risk of carrying cash around . Many small businesses in the country are using one form of electronic banking technology to facilitate their business and bring ease of doing business for their customers but as it stands now,ROBAN STORES, a departmental mall in Anambra seems to be having difficulty coming to terms with the basic concept of electronic payment technology .
Many of the customers of the store have shown their displeasure and anger in doing business with ROBAN stores and have decided to go to SHOPRITE for ease of lament. Speaking on this development , Okeh Onyekachi Chukwuemeka said in his Facebook page that “At ROBAN NNEWI, they no longer do online transactions or POS payments in their shopping malls lately rather you have to step just outside the shopping mall door but within the premesis to withdraw cash and then go back inside themall to make your purchases. I have missed those days when I used to get in there, pay with my card and move away. ”
He added that “I have wondered what sort of business sense that is for each time I have been to Nnewi and experienced such.But wait oooo, if I may want to ask, could there be a critical reason for this or is it a clear cut
approach to cash out from POS and also
product sales? Just asking to know if the
Management is aware? “
“The business model really amazes me and for our likes that hate dealing with cash no matter how small, that is a red flag and it should be addressed. ”
One the stress of payment ,Okeh added that “Once you don’t have cash to pay and do not
want to use their POS, you can as well drop the goods and check somewhere else or go to
wherever you choose to withdraw and come
back with cash..”
“Ana aga nụ iru ka ọ bụ azụ?The aim of this post is for the Management to review their processes and do the needful which would help them not to loose revenue unnecessarily”,Okeh concluded .
Not only in their Nnewi Branch, even in Awka Branch, Ezinne Obiatuegwu, a resident of Áwka City said “The same with the Awka branch. I think they are just exploiting their customers. I went there today to pick up some groceries, and when I saw the long queue waiting for POS withdrawals, I left my items at the pay point and went to another mall.”
While Chris Ogo Ndubuisi said “Generally I think the POS terminals given to businesses from mainstream banks are messed up machines.The independent POS operators don’t use mainstream bank POS terminals. They use terminals from fintech companies and those fintechs don’t joke with their businesses. ”
Ndubuisi added that “You’ll always get failed transactions/no service from most mainstream bank POS machines but the uptime of the fintech terminals is top notch.
Some businesses have actually started using fintech terminals. Mkudi, palmpay, Opay, moniepoint etc”
While Uchechukwu Onuorah said”Lol….Terrible ways of extorting customers.I raised an alarm last year when i had to pay 1k @ POS to enable me withdraw to clear my items worth 40+.I called their customer care the following week and complained…Gave a google review .Anambra has very few malls hence issues like this.Sadly, they will help the owner stay out of business when a competitor comes in future”
Chukwunonso added that “Very archaic bunch of traders. Their POS machines are always out of service.The independent POS operator beside the pharmacy at the entrance charges a kill.Today; it was totally a cash affair.”
“A lady on my queue didn’t know of this so at the point of paying, she was advised to withdraw cash. They wiped the system to process another customers payment.By the time she got back, her purchases were computed afresh leaving me to spend more time.”
Esther Chime said on their mentality of businesses in Anambra state . She had this to say “Most of the businesses in Anambra thinks they are doing you a favour selling to you🤣🤣🤣,no be on top my hard earned money Once I noticed you have attitude issues, I am not buying ,and I won’t patronize you again, you can’t stress me on top my money.”
“Unprogressive mentality and unappreciative behaviour have sent so many businesses home or stagnated, most are blaming it on witches”,She added.
Juliet Ikebudu added that “It happened to me when I came to experience at nnewi.
After calculating… The lady said Atm is not available and they don’t accept transfer…. I went outside to withdraw…. The post girl was not available. I kukuma return back, carry my bag and left. They can’t come and stress me”
Though some few people said that it might be a lie that there might be exaggeration here.Okoye Ebuka said “This is a very big lie. I live in Nnewi and patronize Roban Stores steadily. I have never experienced such.”
Uzoma Marnet concluded that “So accurate
This same thing happened to me and my friends this evening. So annoying that immediately you open the door, you will see a POS lady with good network while inside the mall, they claim that the network coverage is poor..”
Anthony Emeka Nwosu
writing from
Amichi ,Nnewi South ,Anambra
antoniokrys@gmail.com
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